Asset Management: Processed orders for all new computers on campus Kept Inventory of all university owned computers up to date. Worked with faculty and staff on what computer specs would work best for them. Fully responsible for decommissioning all computers and sending them to recycling. Performed all roles as a Help Desk Technician on top of asset management roles.
PC Technician: Was chosen from a group of 10 to become a long term contractor from an original contract of three months Created Ghost Images for Windows 7 Enterprise with Adobe CS6, MS office, Malwarebytes, Computrace, and other software Configured Macintosh systems including mapping shared drives, Time Machine use, updates, and installing and configuring Microsoft Office 2011 and other apps Troubleshot and configured systems including Macintosh systems and networked systems under the school’s domain Created own schedule for incoming tickets, reached out to clients independently
Performed onsite Macbook/laptop repairs, including installing Mac’s OS Lion Used Windows 7 Ghost with up to 25 computer systems at once, installing OS’s and other software on multiple PC’s Worked with clients via remote access with RemotePC to fix issues including virus/malware Performed Server Maintenance tasks including password changes and scheduling scans with Kaseya software Updated Outlook database with recent phone numbers and emails
Adobe Illustrator
Adobe Photoshop
Adobe Dreamweaver
WASP Inventory Mangement