Contact Information
Hannah L. Hensley
322 Sarvis Fork Road
Sandyville, WV 25275
304-482-1136 (Cell)
[email protected]
Education
Ravenswood High School Graduate (Class of 2007)
West Virginia University(2008 – 2010)
West Virginia University at Parkersburg(2007-2008, 2012)
Completion of Medical Office Assistant Program (Spring of 2012)
Washington State Community College(Spring of 2016 – Spring 2017)
West Virginia State University(Fall 2017)
Southern New Hampshire University(Spring 2018 – Summer 2019)
Work Experience
Westbrook Health Services
(October 2014 – September 2015)
Intake Screening Clerk
-Handling private health information while respecting confidentiality
-Problem solving in numerous scenarios, not one situation being like another
-Multi-tasking between various computer programs and processes
-Staying on task to meet productivity as well as maintaining quality of service
-Going above and beyond to satisfy customers (members, providers, and all other inquirers)
-Mailing and faxing information to customers
- Keeping in touch with customers on follow-up issues
-Maintaining a professional, polite composure
Highmark Blue Cross Blue Shield of West Virginia
(November 2013 – May 2014)
Associate Customer Service Representative
-Handling private health information while respecting confidentiality
-Problem solving in numerous scenarios, not one situation being like another
-Multi-tasking between various computer programs and processes
-Staying on task to meet productivity as well as maintaining quality of service
-Going above and beyond to satisfy customers (members, providers, and all other inquirers)
-Mailing and faxing information to customers
- Keeping in touch with customers on follow-up issues
-Maintaining a professional, polite composure
Family Dollar of Ripley
(September 2012-October 2013)
Assistant Manager
-Customer Service
-File Management
-Office Management
-Money Handling
Old & New Sports of Ravenswood
(January 2012-July 2012)
-Online Sales Representative & Management
-Office Management
-Inventory & Online Stock Management
-Online Customer Service
-File Management
Ponderosa of Ripley
(September 2011-December 2011)
-Customer Service
-Food Handling
-Janitorial Services
Wendy’s of Ravenswood
(March 2008-April 2011)
-Customer Service
-Food Handling
-Janitorial Services
