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Arnold BatisteBergweisenstr.27 · 71093 Weil im Shonbuch Neuweiler · 011-49-7031-413781Work Summary · Employment History · Technical Skills · Education
Verizon Communications, Stuttgart Germany Jul-97 - Present Field Services Department Supervisor Plan, organize, and structure field service operations to assure that customer maintenance requirements are met within contractually established time and budget constraints. Schedule the resources (human and material) that will be needed to complete day-to-day projects. Determine service priorities and insure that needed labor and supplies are deployed effectively. Oversee the logistics and administrative requirements of the department. Supervise employees within the department. Evaluate the performance of department personnel. Interview and select new field service technicians. Troubleshoot, maintain, and upgrade various components of the European NIPRnet and SIPRnet Wide Area Networks. These components include Cisco 2500/4000/7000/7010/7206/7507/7513 series IP Routers; Fore ATM (Asynchronous Transfer Mode) Core (TNX-1100 and ASX-200BX) and Edge (ES-3810 and Power Hub 7000) devices; TimePlex-1500 protocol converters, Tellabs T-Codexs, and Fiber Optic Cables. Additionally, perform circuit level troubleshooting of problems with permanent virtual circuits (PVCs), Smart PVCs, LAN emulation (LANE), constant bit rate (CBR), variable bit rate (VBR), and available bit rate (ABR), Encryption Units (KG-84, 94, 194, and KIV-7), CSU/DSU's (Larscom, Pairgain, Codex), modems, and other ancillary equipment utilized within the networks. Network troubleshooting tools used include high-end laptop computers with diagnostic communication software and data/protocol analyzers to identify specific International Organization for Standards (ISO) layer problems. GTE Internetworking, Stuttgart Germany Jul 1996 - Jul 1997 Senior Communications Hardware Specialist Troubleshot, maintained, and upgraded various components of the European NIPRnet and SIPRnet Wide Area Networks. Assisted the European Network Operations Center (ENOC) in the troubleshooting of network protocol (X.25, HDLC, and PPP) and circuit level outages identified by HP OPENVIEW. Augmented the European Network Operations Center (ENOC) by monitoring and controlling network elements through the use of HP OPENVIEW, tracking of all outages and troubleshooting activities via the Remedy Action Request System (ARS), and updating of IP Router software configurations to insure optimum network performance. Developed technical guides and notices to alert technicians to problems/solutions not covered by existing documentation. Tested, evaluated and made complex repairs and changes to network devices. Performed hardware and firmware upgrades. Troubleshot problems ranging from software to system failures. Responded to emergency maintenance and installation calls that involved the performance of unscheduled overtime, shift work, on call status, or overnight travel. Provided training to the installation/maintenance team on new equipment and/or changes in maintenance/installation procedures. BBN Systems and Technologies, Stuttgart Germany Jun 1992 - Jul 1996 Field Services Technician Troubleshot, maintained, and upgraded various configurations of Cisco Routers (2500, 4000, 7000, 7206, 7507, and 7513), WellFleet Routers, and BBN Packet-Switches (C3 and C10), Mail Host (C70), Terminal Access Controllers (TAC) on the DDN (Defense Data Network) and IPR Networks. Troubleshot X.25, HDLC, and PPP Protocol circuit level problems. Used remote database system to process and control European parts inventory. Received, staged, and prepared equipment for operational requirements. Automated several corporate and government forms that resulted in considerable timesaving and error reduction. BBN Systems and Technologies, Stuttgart Germany Dec 1991 - Jun 1992 Network Controller Monitored and maintained two Global Networks -- MILNET and DSNET1 -- and their sub-components. Provided fault isolation of network backbone entities. Troubleshot Synchronous/Asynchronous user terminal and Dial-Up access circuits. GTE-DSSO, Stuttgart Germany Nov 1991 - Feb 1993 Associate Field Service Representative (Part-Time Employment) Provided corrective and preventive hardware maintenance support for The US European Command's TOP SECRET Local Area Network. Assisted senior technician with troubleshooting and preventive maintenance on IBM, DIGITAL, and SUN equipment. Serv-Air, Inc., Stuttgart Germany Jul 1991- Nov 1991 Tech Controller/Wideband Radio Maintenance Technician Coordinated, troubleshot and maintained Data and Voice circuits; performed limited maintenance on Microwave Transceivers and Multiplexers at a Strategic Microwave Defense Communications Station. United State Army, Stuttgart Germany Jan 1987 - Jul 1991 Electronics Technician/Satellite Communications Operator Performed calibration and troubleshooting of digital and analog wideband transmitters, receivers, FDM/TDM Voice/Teletype multiplexing equipment. Maintained a Secure Ground Station Satellite Control Terminal. Provided Secure contingency communications support to various U.S. Embassies in Europe, Africa, and the Middle East.
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