Complaint Letters are a means voicing your dissatisfaction with a company's product.  A well written complaint letter will often lead to the defective product being replaced, purchase price refunded and an apology from the company.

You many choose any company you wish to send a letter to but the problem must be real. Possible ideas are poor serive, item broke soon after use, poor customer service, etc. The idea is to let the company know that thier is a problem and that you are upset.

Below the Complaint Letter is explained.

 

Stuart Murray

2776 Sagebrush Ann Arbor, MI 48103
(734) 215-9898 [email protected]
Current Date August 12, 2000
Address the letter to a person with some authority who can fix the problem –usually customer service. Mr. Big Bucks
Wealth Corporation
Customer Service Department
1616 Money Avenue
Greed City, MI 48893
The Greeting (Salutation) Dear Mr. Big Bucks (or Dear Name of Company  or Ladies and Gentlemen  or To Whom It May Concern)
Start out with data and be brief and to the point. I want to inform you of my (dissatisfaction, displeasure, unhappiness, frustration) with (name of product or service performed).  I purchased this item (or service) on (date of purchase) at (location of purchase).
State the problem clearly.  Do not rant and rave.  Be businesslike and objective. My complaint concerns (the reasons for your complaint).  Be specific as possible and be sure to point out your disappointment in the product and with the company.
State what you want.  Be specific. To solve the problem, I would like (state the specific action you desire for satisfaction).
Set a specific time for them to respond.  A reasonable time is usually 10 business days or more. I look forward to your reply and resolution to my complaint.  If you need to call me my phone number is listed above.
Close Sincerely
          (Sign your name here in blue or black ink.)
Your Name Typed Stuart Murray

General Information

1. When possible send copies of receipts to show that you did indeed purchase the product.
2. Send the defective product with the letter.  Allow them to see the problem for themselves.
3. If #2 is not possible send pictures of the problem, defective, etc. They are very effective when trying to prove your point.



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