Management Information System
Management
"The process of designing and maintaining an environment in which individuals work to-gather in groups to accomplish efficiently selected aims."
Information System
"An Information System can be any organized combination of people, hardware, communication networks and data resources that collects, transforms and disseminates information in an organization".
Management Information System
"A formal system to-gather, integrate, compare, analyze, and disperse information internal and external to the enterprise in a timely, effective and efficient manner."
Information Technology
Business Professionals rely on many types of Information Systems that use a variety of information technology like paper, pencils, computer, hardware, software, telecommunication networks, computer base data resources management techniques.
Five Areas of Knowledge
Foundation concepts
Information Technology
Business Application
Development Processes
Management Challenges
System concepts
Technology
Application
Development
Management
Information System Resources
People:- End users, Information System specialist
Software:- Programs, Operating systems, spread sheet program, word etc
Hardware:- Machines, computers, video, monitor etc
Data:- Product description, customer record inventory, Data base etc.
Networks:- Communication media, communication process etc,
Dynamic system's basic interacting components or functions
Inputs:-Optical scanning of Bar-code
Processing:- Calculating employ pay, taxes
Output:-Providing reports, sales performaces
Storage:-Maintaining records
Control:-Generate auditable signals to indicate proper entry of sales data.
Fundamental Roles of IS application in Business
Support of its business processes and operations.
Support of decision making by its employee and managers
Support of its strategies for competitive advantages
Support Business Processes ---- Support Decision Making ---- Support competitive Advantage
Types of Information System
Operating Support Systems (Transactional Processing System, Process control system, Enterprise Collaboration System)
Management Support Systems (Management Information System, Decision Support System, Executive Information System)
Expert Systems
Knowledge Management Systems
Strategic Information Systems
Functional Business Systems
Stages of Developing of Information System Solutions
Investigate
Analyze
Design
Implement
Maintain
Competitive forces
Bargaining Power of Customers
Bargaining power of Suppliers
Rivalry of competitors
Threat of new extrants
Threat of Substitutes
Restriction of Market size
Changes in role of Game
Alliances
Competitive Strategies
Cost of leadership
Differentiation Strategy
Innovation Strategy
Growth Strategy
Aliance Strategy
Strategies of Virtual Companies
Share Information and risk with alliance partners
Link Complementary core competencies
Increase facilities and market changes
Gain access to new markets and share market or customer loyalty
Migrate from selling products to selling solution
Functional Business Systems
Marketing
Human Resource Management
Finance
Accounting
Production Operations
Marketing Information System
Interactive Marketing
Sales force Automation
Customer Relationship Management
Sales Management
Marketing Research and forecasting
Advertising and Promotion
Product Management
Manufacturing Resource Planning Systems
Product forecasting
Production Scheduling
Material requirement planning
Capacity planning
Quality control
Major Components of Target Marketing
Community
Content
Context
Demographic/Pshychographic
Online Behavior
Manufacturing Execution System
Shop floor Scheduling
Shop floor control
Machine control
Robotics control
Engineering Systems
Computer aided design
Computer aided engineering
Computer aided process planning
Product simulation and prototyping
Human Resource System
Staffing (Human Resource Planning, Labor force tracking, labor cost analysis and budgeting, turnover analysis, recruiting)
Training and development ( Succession planning, performance appraisal planning, training effectiveness, career matching, skill assessment, performance evolutions)
Compensation Administration (Contract costing, Salary forecasting, Compensation effectiveness, Equality analysis, Benefit preferences, Payroll control, Benefits, Administration)
Accounting Systems
Sales Transaction Processing system (Sales order processing, Billing, Sales analysis)
Purchase Transaction Processing system (purchase, Inventory processing
General Ledger processing and reporting system ( General Ledger, Financial Reporting)
Payroll Transaction processing system ( Payroll, Time keeping)
Cash Receipts and disbursement Transaction processing system ( Account receivable, Cash Receipts, Account payable, Cash disbursement)
Financial Management System
Cash Management
Investment Management
Capital Budgeting
Financial Planning
Transaction Processing Systems Cycle
Date Entry
Transaction Processing
Database Management
Document and Report Generation
Inquiry Processing
Enterprise Colleboration System
Electronic Communication tools
Electronic Conferencing tools
Collaboration work Management tools
Major application components of Customer Relationship Management
Contact and account Management
Sales
Marketing and fulfillment
Customer Service and Support
Retention and Loyalty programs
Phases of Customer Relationship Management
Acquire
Enhance
Retain
Types of Customer Relationship Management
Operational CRM
Analytical CRM
Collaborative CRM
Portal-based CRM
Enterprise Resource Planning (ERP)
"ERP is the technological backbone of e-business an enterprise-wide transaction framework with links into sales order processing, inventory management and control, production and distribution, planning and finance"
Major application components of ERP (ERP)
| Production Planning | |
| Integrated logistics | |
| Accounting and Finanace | |
| Human Resource | |
| Sales, Distribution, Order Management |
Benefits of ERP
| Quality and Efficiency | |
| Decreased | |
| Decision Support | |
| Enterprise Agility |
Supply Chain Management (SCM)
"The goal of SCM is to create a fast, efficient and low-cost network of business relationships, or supply chain, to get a company's products from concepts to market."
Principles of Technological Ethics
| Proportonality | |
| Informed consent | |
| Justice | |
| Minimize risk |
Responsibility of Professional
| Acting with integrity | |
| Increasing your professional competence | |
| Setting high standards of personal performance | |
| Accepting responsibility for your work | |
| Advancing the health, privacy and general welfare of the public |
Computer Crime include
| The unauthorized use, access modification, and distraction of hardware, software, data or network resources | |
| Unauthorized release of Information | |
| Unauthorized copying of software | |
| Denying an end user access to his/her own system | |
| Using or conspiring to user computer or network resources to illegally obtain information or tangible property |
Reference Books
Management ( A Global Perspective ),Tenth Edition by Heinz Weihrich & Harold Koontz.
Management Information Systems, Sixth Edition by James A.O. Brien.