13.5 The Management of Change
| Specification Content/Learning Outcomes |
The management of change looks at how organisations manage the introduction or development of an information system. It also considers the side-effects of poor change management.
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Resources - The Management of Change
| Key to resources: |
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PowerPoint presentation | |
Word file | |
Acrobat file |
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Internet resource | Video |
| Resource |
Type |
Size |
Notes |
| Computer Disasters |
|
n/a | Page from the KJS highlights some of the difficulties associated with change. |
| London Ambulance Disaster |
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n/a | A very good case study of poor change management. |
| Management of Change |
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110Kb | Short PowerPoint presentation from the Billericay School. |
| The Great IT Disaster |
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n/a | Video from ??? |
| Management of Change |
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94Kb | Short PowerPoint presentation based on Heathcote Ch.44 |
| UK Passport Fiasco |
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n/a | Another very good case study of poor change management. |
| Change Management Library |
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n/a | Loads of useful articles covering this area of the specification. |
Add/suggest new resources - Click here to suggest new resources relevant to this topic. Do NOT add attachments e.g. Word documents to your suggestions as these will be discarded.
Reading - The Management of
Change
Texts other than Heathcote can be found in the ICT section of the Library
Resource Centre.
| Key to reading: |  |
Heathcote - Core Text | |
Internet resource |  |
Other book |
 |
Handout/worksheet |
| Reading |
Type |
Size |
Notes |
| Management of Change |
|
n/a | Heathcote Ch.44 Pages 243 - 247 |
| Change Management |
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n/a | Doyle Pages 230 - 232 |
| Management of Change |
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29Kb | Brief handout concerning management of change. |
| Management of Change |
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30Kb | David Yates' notes on management of change. |
| Management of Change |
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211Kb | Notes and activities from Clive E. Morley |
Practice questions/homework - The Management of Change
| Key to questions: |  |
Past exam question |  |
Heathcote question |
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Other question |
 |
FatMax assignment |  |
Smokin' Dog assignment | |||
| Reference |
Type |
Size |
Question |
| 1. 2002 Spring ICT4 Question |
|
n/a |
New information and communication technologies
are frequently introduced into companies as a result of outdated existing
systems, market pressure, new legislation and other factors. Companies have
to adapt quickly, or face going out of business.
Discuss the factors that need to be considered to manage such changes successfully within an organisation. Particular attention should be given to:
Illustrate your answer with specific examples. The quality of
written communication will be assessed in your answer. |
| 2. 2001 IT04 Question 10. |
|
n/a | An information system was
introduced into an organisation and was considered a failure. The failure
was due to the inability of the organisation to manage the change rather
than for technical reasons. With the aid of examples describe three factors which influence the management of change within an organisation. (6 marks) |
| 3. Homework question from David Yates |
|
n/a | Why do employees sometimes
resist the introduction of new information systems? |
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