| Security & Returns |
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| All orders of purchase are encrypted with SSL protection for a safe shopping experience. You can always order by phone, fax if you like or email us about what item you are searching for. Returns We are sorry, but we do not issue any cash refunds, only a store credit that can be used to purchase anything from our store front. All exchanges/returns MUST be pre-approved by Dr. Dane's Staff. If you like to return something, please call us at 1-800-939-9956 or 985-893-0050 to arrange a return authorization (R.A.) number that will be issued. Unopened Merchandise Unopened merchandise may be exchanged for a store credit, less all shipping costs for any other product we sell without a restocking fee charge. Opened Merchandise Opened merchandise may be returned for a store credit less a 20% restocking fee if merchandise is returned double boxed in its original factory carton/s (undamaged unit, styrofoam, warranty card, instruction manual, all included accessories and all free items given). You will be charged extra for any missing or damaged items upon return. We cannot take any returns on opened software or embroidery cards unless the item is defective and in its orginial packing, in which case it will be replaced with an identical item. We will replace any unit under warranty claim that the manufacturer determines to be defective in material and workmanship, that cannot be repaired within 29 days of purchase. We have to see and check the unit/s first to determine if the problem you are having is covered by warranty claim. Refusal of Shipment If you, or your party refuses a shipment that was not canceled according to the Cancellation Policy, you and your parties will be charged for shipping of the product/s both ways. A store credit will be issued for the difference. Our website is not always updated in real time. We do our best to insure that the items we have on the site are in warehouses of stock. However, this is not always possible in the world we live in today. Due to the fact that our markup is less than 10% on items, if a manufacturer raises their price to us, we may not be able to honor the price on the website. Even though, in all cases. we will do our best to do so for you. Pricings are subjust to change and we are not responsible for any or all typographical errors. If there is a price difference, we will contact you with that information via phone or email before any changes are made to your credit card. |