Zachary Dickson 4502 N Kedzie Av. Chicago, IL 60649 773-566-4977

Professional Experience

Network Force Load Analyst - AT&T

• Collaborates with Marketing and Sales departments in forecasting and prioritizing daily and future support services regarding requests for repair, installation, major moves, adds and changes
• Coordinates and organizes technical support activities including installation, repair, preventative maintenance, construction, material management and engineering change upgrades for field network personnel
• Manages applicable FCC Network outage reporting requirements contributing to AT&T compliance with environmental laws and regulations

Internship - AT&T

• Achieved position of team leader amongst over 85 agents supporting AT&T Teleconferencing Technologies and AT&T Local Network Services
• Created technical training, process, and quality assurance documents expediting training for both routine and complex technical processes
• Managed training, cross-training and on-boarding process for over 40 agents for multiple supported products on the UA platform such as Local Network Services and AT&T Teleconferencing

Aviation Electronics Technician - United States Navy

• Aviation Electronic Technician executing complex equipment calibration, electrical, and avionics maintenance procedures on F/A-18f Super Hornet aircraft
• Medals awarded include National Defense Service Medal, Global War on Terrorism Service Medal, Global War on Terrorism Expeditionary Service Medal, and Sea Service Deployment Ribbon

Academic Experience

After Graduation:

• Ireland-bound to attend the University of Dublin in the fall to pursue a MPHIL in Sociology

Short Term Plans:

• Graduate NEIU!
• Travel to as many countries as possible this summer before settling down for graduate school in the fall

Long Term Plans:

• Career in academia
• Travel the world
• Champion progressive ideals

Software Used:

• Proficiency in Windows/Mac/Linux
• Salesforce
• SPSS/Stata/Minitab
• SQL databases (proprietary)

Certifications/Community Service:

• QMS Six Sigma Green Belt
• Lean Certified
• ELITE Experienced Network Manager Certification
• United Way Giving Campaign Coordinator

Hobbies:

• Anything golf - both watching and playing
• Anything motorcycles - both watching and riding
• Finance/investing - I spend way too much time watching Bloomberg TV

***This website was created by Zachary Dickson for academic obligations and is not a solicitation for employment