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Resume of Yesenia Pacheco

5500 St Louis Ave, Chicago, IL 60625

773-583-4050

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OBJEVTIVE

Proactive Bilingual, with an Accounting major seeking a challenging position where I can implement my education and experience to benefit the growth of your organization. Can provide professional support to an Accounting department.

PERSONAL STRENGHTS & HOBBIES

  • Innovative and self-driven, focusing on achieving exceptional results in a highly competitive environment that demands continuous improvement.
  • A go getter and highly motivated individual, who thrives under pressure.
  • Excellent interpersonal and communication skills.
  • Good team player, customer centric and target oriented.
  • Reading and volunteering to help others is what I like to do in my free time.

    • GOALS

  • Acquire Bachelor's degree and Master's degree
  • Find a job with a nonprofit organization to help others
  • Open my own business

    EDUCATION

    Northeastern Illinois University NEIU Homepage

    College of Business and Management Bachelors of Science: Accounting

    Thomas Kelly High School Kelly H.S Homepage

    Honors / IB / Advance Placement Coursework High School Diploma; GPA: 3.8

    PROFESSIONAL EXPERIENCE

    Hanway Insurance Agency | Chicago, IL 05/2015- present

  • Greet clients as they walk in.
  • Answer question ns about our different insurance companies we work with.
  • Help clients choose the best coverage for their vehicle possible.
  • Help clients with any new or existing claims.

    • Wireless Vision T-Mobile Exclusive Dealer | Chicago, IL 11/2013 - 05/2015

  • Accept new inventory.
  • Process returns from customers, and also processing all the return items back to corporate
  • Solving variety of customer inquiries regarding their device.
  • Training new employees.
  • Helping manager with schedule.

    • PCW T-Mobile Exclusive Dealer | North Riverside, IL 12/2011 - 11/2013

  • Conducted monthly inventory and created schedules for employees.
  • Resolved customer complaints once they escalated beyond Sales Associate staff
  • Focusing on achieving Self, Team and Store Sales targets.
  • Training new recruits

    • Technology

    Pricient with Power point, Excel and Access

    LANGUAGES

  • Spanish
  • English

    • ADDITIONAL INFORMATION

    Car Insurance License

    SPORTS

    Softball Player 3 years
    Flag Squad 2 years



    By Yesenia Pacheco

    Last Updated 4/10/16