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J. DANIEL WEST |
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7025 Kit Creek Road |
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DURHAM, NC 27709 |
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(919) 392-6005 |
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OBJECTIVE |
Develop networks & networking technology in a multi-protocol multi-platform environment. |
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EDUCATION |
ITT Technical Institute |
3/99 |
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Electronics Engineering Technology |
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Bachelor of Applied Science GPA 3.60 |
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United States Non-Commissioned Officer Academy |
1/91 |
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Primary Leadership Development Course |
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Distinguished Honor Graduate Diploma |
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ITT Technical Institute |
6/88 |
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Electronics and Computer Engineering |
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Associate of Specialized Technology GPA 3.82 |
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University of Maryland, European Division |
10/86 |
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Computer Science |
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21 Credit Hours GPA 3.33 |
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WORK HISTORY |
CISCO SYSTEMS, INC. |
3/99 - Current |
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Customer Support Engineer III | ||
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Analyze, use and configure complex networks |
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Resolve time-critical situations reliably and professionally. |
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Provide introductory thur advanced level systems, product training and mentoring my peers |
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UNITED STATES CELLULAR |
7/94 - 11/98 |
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Senior Data Network Engineer |
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Planned and implemented numerous network rollout projects |
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Chief troubleshooting engineer on all aspects of network operations (NOC) |
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Created and reviewed business and operational process for network systems |
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Twice recognized for work ethic's, teamwork & innovation |
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Administrator of a 380+ Cisco router (TCP/IP, IPX & X25) network |
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Employed C/C++, Visual Basic, Shell Script & HTML to improve administrative tasks |
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Primary firewall & DMZ designer and administrator |
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Developed & deployed a 47 node StrataCom (ATM) network |
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Used and maintained UNIX, OS/2, Windows NT and NetWare systems |
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Preformed network bandwidth analysis and baselining for network capacity planning |
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Diagnosed all levels of network faults using network protocol analyzers (Sniffers) |
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Designed LAN's & WAN's using the following technologies: |
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Ethernet, T1, ISDN & 56k, Limited (FDDI & Token Ring) |
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Switching - 10/100 Ethernet, ATM (Cell Relay), frame relay & X.25 |
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Routing - IP via OSPF, RIP, EIGRP & BGP and IPX via RIP & EIGRP |
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Protocol tunneling, Protocol & Address translation - GRE, XOT & NAT |
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COMPUTER GALLERY INCORPORATED |
5/93 - 5/94 |
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Information Systems Technician, CNE |
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Build, maintain and repair of computer systems and networks |
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Design and implement custom software applications |
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THE HARDWARE & SOFTWARE SHOPPE |
1/93 - 5/93 |
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Technical Consultant |
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provide primary customer support |
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designed custom tailored databases |
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UNITED STATES ARMY |
4/84 - 1/93 |
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Explosive Ordnance Disposal Technician |
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promoted to entry level management |
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managed $200K annual budget and $1M inventory |
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Automated Systems NCO |
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used dBase to create custom applications |
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trained personnel on PC applications |
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Biomedical Technician Assistant |
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repaired computerized bio-medical equipment |
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analyzed and repaired inter-com networks |
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Maintenance Management Clerk |
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scheduled and managed maintenance on 129 vehicles |
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distinguished as the Solder of the Quarter |
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TRAINING |
Novell |
1/93 - 5/95 |
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Certified NetWare Engineer |
1/94 |
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System Administration |
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Advanced System Administration |
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NetWare�s TCP/IP |
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Dialin/Dialout Connectivity |
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NetWare 3.11 to 4 Update |
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NetWare 4 Installation and Configuration |
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NetWare 4 Directory Services design |
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Telebit |
10/94 |
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Netblazer Configuration & Administration |
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Sun Microsystems |
3/95 - 10/95 |
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Solaris 1.X System Administration |
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Solaris 2.X System Administration |
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Network General�s Sniffer University |
4/95 - 7/95 |
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Troubleshooting with the Expert Sniffer Network Analyzer |
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Ethernet Network Analysis and Troubleshooting |
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LAN/WAN Internetwork Analysis and Troubleshooting |
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TCP/IP Network Analysis and Troubleshooting |
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Novell NetWare Network Analysis & Troubleshooting |
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Distributed Sniffer Systems Administration |
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StrataCom |
6/95-11/96 |
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Network Operations Course |
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AIT |
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DSC Communications |
7/95 |
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CP300/CP400 Operations & Maintenance |
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Microsoft |
9/95 - 10/95 |
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Supporting MS Windows NT 3.51 |
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Supporting MS NT Server |
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Cisco Systems |
1/96 -10/96 |
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Advanced Cisco Router Configuration |
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Cisco Internetwork Troubleshooting |
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Cisco Internetwork Design |
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American Management Association |
2/97 - 11/98 |
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Improving Your Project Management Skills |
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Project Scope, Time and Cost for Project Management |
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Risk Management for Project Managers |