Proficient on PC using Windows XP & Microsoft Office. Accounting skills, such as income statements, balance sheets, bank reconciliation, preparing checks, doing payroll, A/P, A/R typing (62 wpm), filing, 10-key desktop calculator (125 kmp), preparing business correspondence. Customer Service; Insurance Benefits Management; Receptionist; familiar with all types of office equipment, bilingual English/Spanish; Strong interpersonal skills; highly motivated and dependable
University of Illinois - DSCC Social Worker Assistant
Chicago, IL
Customer Service, assisting families to complete financial applications, processed financial applications, handled angry customers, responded to customers inquiries, assisted customers to solve situations by making 3-way calls, maintain client files, provide resources to clients, outreach presentations, filing, receptionist, answering phones (triage calls), process/route incoming and outgoing mail, distribute documents as directed, sending correspondence, payroll, inventory, copying, typing, data entry, E-mail, tranlation from English to Spanish/Spanish to English
Sam & Eleonor launderette Customer Service
Chicago, IL
Customer Service, handled angry customers, responded to customers inquiries, assist between 40-60 customers per shift, filing, receptionist, answering telephone, register order, balance receipits, maintained register, completed receipts, maintenance of work station, supervised co-workers, translations from English to Spanish/Spanish to English
09/15-Present Northeastern Illinois University NEIU
1994-07/15 Harold Washington College
9/95-12/95 Erie Neighborhood House Erie House Homepage
11/94-3/95 College of Office Technology/College Preparatory: Certificate Received
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