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2 .1 ) Information Systems Strategy
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2.1.1 ) Strategic Planning |
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2.1.2 ) Steering Committee(s) |
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2 .2 ) Policies and Procedures
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2.2.1 ) Policies |
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2.2.2 ) Procedures |
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2.2.3 ) Human Resources Policies/Practices |
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2.2.4 ) Outsourcing Practices |
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2 .3 ) IS Management Practices
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2.3.1 ) Management Principles
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2.3.1.1 ) People management |
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2.3.1.2 ) Management of change |
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2.3.1.3 ) Focus on good processes |
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2.3.1.4 ) Security |
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2.3.1.5 ) Handling third parties |
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2.3.2 ) IS Assessment Methods
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2.3.2.1 ) IS budgets |
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2.3.2.2 ) Capacity and growth planning |
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2.3.2.3 ) User satisfaction à SLA |
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2.3.2.4 ) Industry standards / benchmarking |
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2.3.2.5 ) Financial management practices à chargeback |
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2.3.2.6 ) Goal accomplishments à logging systems |
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2.3.3 ) Quality Management
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2.3.3.1 ) ISO Standards |
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2.3.3.2 ) Capability and maturity model ( CMM ) |
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2 .4 ) IS Organizational Structure and Responsibilities
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2.4.1 ) Management Structures
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2.4.1.1 ) Line management |
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2.4.1.2 ) Project management |
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2 .5 ) Auditing the Management, Planning and Organization of IS
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2.5.1 ) Reviewing Documentation |
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2.5.2 ) Interviewing and Observing Personnel in the Performance of Duties |
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2.5.3 ) Reviewing Contractual Commitments |
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