#1 - Conversing with Ease
Time: 10 - 14 minutes
Objectives:

• Identify techniques to use in conversing with strangers.
• Recognize different levels of conversation.
• Initiate a conversation with a stranger.
• Use open-ended questions to solicit information for further conversation.

#2 - The Successful Negotiator
Time: 10 - 14 minutes
Objectives:

• Employ win/win negotiating strategies to achieve your goals.
• Enjoy the benefits of win/win negotiating.

#3 - Diffusing Verbal Criticism
Time: 10 - 14 minutes
Objectives:

• Respond non-defensively to verbal criticism.
• Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.

#4 - The Coach
Time: 10 - 14 minutes
Objectives:

• Determine reasons for someone's substandard performance.
• Coach the person to improved performance.

#5 - Asserting Yourself Effectively
Time: 10 - 14 minutes
Objectives:

• Enjoy the mental and physical benefits of being assertive.
• Emply the four-step method for addressing a problem and asking for help.
• Overcome resistance to your requests.