Terms & Conditions
These online shopping terms and conditions apply to all
orders which you, the customer, place using this website.
By selecting the "I Accept The Terms & Conditions
And Privacy Policy" checkbox you accept and agree to be bound by these
on-line shopping terms and conditions, the Privacy Statement and such other
policies as we notify you of from time to time, which together constitute the
entire agreement between us. Nothing in these On-line shopping terms and
conditions affects your statutory rights, either as a consumer or otherwise.
By selecting the "I Accept The Terms & Conditions
And Privacy Policy" checkbox you agree to receive registration, order
status, email marketing and other communication from UAEFlowers.com and its
sister sites.
Delivery Time
Delivery Time for 13 th , 14 th & 15 th
Feb is between 8.00 AM - 8.00 PM . Due to the Valentine's Day rush we cannot
commit any fixed or Preffered time of delivery .UAE Flowers is generally unable
to guarantee a specific delivery time. The precise time of delivery varies and
depends on the schedule of our delivery personnel.In some cases, however, we
are able to guarantee morning or afternoon delivery. If this is the case, you
will be notified during the purchase process.
Who we are
UAE Flowers has blossomed over the years into the worlds's
finest floral kiosk. Pollinating their passion for flowers with their spirit of
entrepreneurship, the promoters gave seed to Florista, sprinkling the venture
with dedication and enterprise.
UAE Flowers:- Shop No - G01, Ground
Floor, Concorde Tower, Plot No - H2 Jumeirah Lakes Towers. Dubai, United Arab
Emirates.
CHECKOUT:- 1-4 ARGYLL STREET,
LONDON, UNITED KINGDOM, W1F 7LD
Orders for Delivery
Outside UAE
Unless otherwise specified the materials on this website are
directed for delivery only within UAE Flowers. We do not represent that any
item referred on this website is appropriate for use or available in locations
outside UAE Flowers. If you choose to access this website from locations
outside UAE Flowers area you are responsible for compliance with local laws if
and to the extent local laws apply.
Children
We only sell items to adults (i.e. those aged 18 or over).
If you are under 18, you may use this website only with the involvement of a
parent or guardian.
Colours, Specifications and Dimensions of Products
We have made every effort to display the colours,
specifications and dimensions of items on the website as accurately as
possible. The colours you see will depend on the resolution of your monitor, we
cannot guarantee that your monitor's display of any colour will reflect
accurately the colour of the item delivered. We may from time to time vary the
dimensions, specifications and quantities of items displayed on our website
without prior notice. For example, the bouquets are subject to seasonal
availability of flowers.
Availability of Items and Substitution
We accept orders for items subject to availability. If for
any reason the items you ordered are no longer available, we will contact you
using the contact details you supplied when placing your order and either:
Offer you an alternative item of equivalent quality and price if this is
possible; or Cancel the item from your order and give you a full refund in
respect of that item. or If we are unable to contact you or do not receive a
response from you, we will process any remaining items on your order and refund
you for the items we were unable to supply.
Your Profile
You may register with us to purchase items using this
website. You are responsible for maintaining the confidentiality of your
account user name and password and for preventing unauthorized access to your
profile. You agree to accept responsibility for all activities that occur under
your account or password. Please take all necessary steps to ensure that the
user name and password is kept confidential and secure. Please inform us
immediately if you have any reason to believe that your user name and/or
password has become known to anyone else, or are being, or are likely to be,
used in an unauthorized manner. Please ensure the details you provide us with
on registration are correct and complete and inform us immediately of any
changes to those details (e.g. change of email or postal address). You can
access and update your registration details using the "My Account"
area of the website. We reserve the right to refuse access to the website,
terminate accounts, remove or edit content, or cancel orders at our discretion.
If we cancel an order, it will be without charge to you.
Privacy and Communications
When you place your order, we collect certain personal and
transactional information (e.g. name,address, Email address). For details on
how we use this information, please read our Privacy Statement. To fulfill our
obligations to you under these On-line Shopping Terms and Conditions we
communicate with you by e-mail and by posting notices on the website. You agree
to receive communications from us electronically and that electronic
communications will satisfy any legal requirement for communications which need
to be in writing.
The contract between us
When you place an order to purchase items using our website
this is an offer by you to us to purchase those items. We will confirm receipt
of your order by sending you an email summarizing the details of your order
("Order Confirmation E-mail").
Prices
Products are invoiced in USD at the prevailing price as of
the time you place your order. Although we try to ensure that all prices on the
website are accurate, errors may occur. If we discover an error in the price of
items you have ordered, we will contact you as soon as possible. You will have
the option of either confirming your order at the correct price or canceling
it. If we are unable to contact you, we will treat your order in respect of the
incorrectly priced item as cancelled.
Payment
You may pay for the items which you order On-line by
supplying your credit/debit card details on the secure On-line order form. We
also accept payment through Western Union.. We regret
that we cannot accept cheques. Please note that we cannot guarantee the security
of data when you send us by Email. Accordingly, please do not send us payment
information using Email. For details of the security measures we employ please
read our Privacy Statement. Unless we are fraudulent or negligent we will not
be liable to you for any losses caused as a result of unauthorized access to
the personal and transactional information you provide to us when placing an
order.
Delivery
Deliveries are made seven days a week . We make every effort
to dispatch items on time. If we are unable to deliver the items within your
chosen date, you are entitled to cancel the order and we will refund in full
any charges which have been debited in respect of that order. If the items are
not delivered within the time period we specify in the Confirmation Email,
please contact our Customer service On-line quoting the order reference
contained in your Order Confirmation Email. Delivery occurs when the items are
delivered to the delivery address you specified when placing your order. At
this point, responsibility for loss, breakage and damage passes to you.
Ownership of items purchased does not pass to you until payment is received by
us in full. You will be asked to sign for acceptance of the goods which makes
it understood that the goods were received in good condition. However, if upon
opening the package you find something missing or broken, please contact us
immediately.
Cancellations
If you wish to cancel your order, please contact our
Customer Services On-line , one day before the
delivery date . Same day orders cannot be cancelled .As we try to process
orders immediately it may not always be possible to prevent an order from being
dispatched. If your order has already been dispatched you will be charged for
the delivery . If there is any complain regarding the
quality of the product being delivered, we will inquire about the same and if
it is found to be true, the customer will get a full refund or the product will
be replaced. Please note that once we have dispatched items to you, you will
not be able to cancel any contract you have with us for additional services
carried out by us .
Incorrect Items
If we have sent you an incorrect item, please notify our
Customer Services as soon as possible and they will arrange for a Redelivery .
If you would like us to replace the incorrect item with the item you ordered we
will send you the correct item as soon as possible.
Costs
We will reimburse any reasonable costs you incur in
returning the following items to us:
1. Items we delivered to you in error;
2. Items which were damaged upon delivery or are defective
or incorrect;
3. Items which are substitutes for items originally ordered
which we were unable to supply.
4. Until you return such items to us you are responsible for
their safe keeping and taking reasonable care of them.
Losses
We will be responsible for any losses you suffer as a direct
result of us breaching these On-line Shopping Terms and Conditions if those
losses were reasonably foreseeable to both you and us at the time the contract
for the sale of items by us to you was formed (i.e. at the point we sent the
Dispatch Confirmation E-mail to you). We will not be responsible to you or any
third party for any business loss (including loss of revenue, profits,
contracts, anticipated savings, wasted expenditure, data or goodwill) or any
other loss or damage which does not result directly from our actions or the
actions of our sub-contractors or agents, is consequential or was not
reasonably foreseeable to both you and us when the contract between us was
formed. Our liability to you under these On-Line Shopping Terms and Conditions
will not exceed the total price charged for the items purchased. Nothing in
these On-line Shopping Terms and Conditions excludes our liability to you for
personal injury or death caused by our negligence. We will not be responsible
to you for any delay or failure to comply with our obligations under these On-line
Shopping Terms and Conditions if the delay or failure arises from any cause
beyond our reasonable control.
Alterations to this website and Terms and Conditions
We reserve the right at any time to make changes to this
website, these On-line Shopping Terms and Conditions, Privacy Statement and
such other policies as we may notify you of. You will be subject to the
policies and terms and conditions in force at the time you use the website or
order items from the website. Changes which we are required to make by law
could apply to orders which you have already made. If any of the on line
shopping Terms and Conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it
will be deemed severable and not affect the validity and enforceability of the
remaining terms and conditions.
Waiver
If you breach these On-line Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.