Refund Policy
Delivery Time
UAE Flowers is generally unable to guarantee a specific
delivery time. The precise time of delivery varies and depends on the schedule
of our delivery personnel.In some cases, however, we are able to guarantee
morning or afternoon delivery. If this is the case, you will be notified during
the purchase process.
Late Deliveries
If we are unable to deliver your item on the selected date
due to circumstances within our control, you are entitled to a full refund. If,
on the other hand, we are unable to make a delivery as scheduled due to
circumstances outside our control (the unavailability of your recipient or a
wrong address, for example), we do not issue a refund.If a recipient is
unavailable when we attempt delivery, we will leave a note requesting a call to
schedule delivery. If appropriate, we will also contact you when delivery
issues arise.
Incorrect Delivery Information
As stated above, if you have given us incorrect delivery
information, we cannot offer guaranteed delivery. You will be given the opportunity
to adjust the information up to two business days before the delivery date. If
our delivery personnel report that the delivery address is incorrect, we will
attempt to contact you and acquire new information. We will not be liable,
however, if we are unable to make a delivery due to incorrect delivery
information, and we will not be able to issue a refund.
Undeliverable Locations
Orders to hospitals, hotels, or company addresses are not
guaranteed, but in most cases arrive as requested. If your delivery is going to
such a location, please provide the name and telephone number of the hospital,
hotel, or company. In the case of hospitals, we also need the recipient’s ward
and room number. UAE Flowers will attempt to deliver your bouquet in accordance
with each facility’s procedures, but cannot be held liable if these procedures
prevent successful delivery. Please note that many hospitals do not permit
delivery to individual rooms, and that most ICUs do not permit flower delivery
at all. Please check with the hospital before placing your order. UAE Flowers
cannot issue a refund if unable to make a delivery due to these issues.
Refused Deliveries
If a recipient refuses delivery, you will not be entitled to
a refund.
Products and Image's
Products only contain the items listed in the product
description. Vases and other items are not included unless stated in the
product description and are only used for display purposes. Product photos of
Flower Bouquets always represent the medium size. Product photos are a
representation of the arrangements and may vary (see Substitution Policy
below).
Refund Requests and Claims
If your order was unsatisfactory, you may request a refund
by submitting a claim within two business days after the delivery date . In case of quality issues, after submitting the
claim, our customer service agents will request that you send a digital picture
of the delivered product.
Order Changes
To change your order, please contact Customer Service using
at [email protected]. Changes can only be made two business days or more
prior to the scheduled delivery date.
Payment Processing Issues
If you provide us with incorrect or invalid credit card or
payment information, we cannot process your order. We will attempt to contact
you to resolve the issue, but you will be responsible for any issues arising as
a result thereof.
Quality Policy
Flower arrangements are unique and handmade, so no two are
ever identical. Every effort is made to match orders as closely as possible to
the product photos and descriptions. While minor variations are sometimes
necessary, the concept and value of the item ordered is always guaranteed.
Products and Images
Products only contain the items listed in the product
description.Vases and other items are not included unless stated in the product
description. Product photos of flower bouquets represent the average bouquet
size, and may vary in minor ways (please see our Substitution Policy,
below).UAE Flowers is not responsible for decreased flower and plant quality
due to an incorrect delivery address supplied by the sender, or a re-route
requested by the sender.
Currency
Orders will always be charged in US Dollars . UAE Flowers
makes a daily adjustment to its prices for other listed currencies, but these
conversions are only an approximation. UAE Flowers cannot be held responsible
for any currency conversion differences and/or charges made by your financial
institution. For the most accurate pricing, please refer to the US Dollar
currency option.
Cancellations
Cancellations for a full refund are allowed if made Two
business days or more prior to the scheduled delivery date. If an order is
cancelled less than One business day prior to the delivery date, no refund will
be issued.
Duplicate Orders
If you placed two or more identical orders and you let us
know about it, you will receive a full refund for the duplicated order,
provided that the local florist does not make and deliver the item.
Substitution Policy
In some cases, local florists may not have some items
referenced in the product description in stock, and careful substitutions of
equal or greater value will be necessary. In those cases, when possible, we
will ask you for permission to make a substitution. If we are unable to reach
you, or there is insufficient time to do so, we will proceed with the
substitution. Roses, however, will NEVER be substituted with other flowers or
floral products without requesting your confirmation first.
If a local florist does not have an added product, we will replace it with a similar one or add the money paid for the item to the value of the flowers and create a bigger bouquet.