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· First- second- and third level help desk/ call
center, application technical support and customer service. Receiving, logging and
resolving hardware, software and network problems via telephone, email,
remote control and visits to customer workstations. End-user training.
Systems Management.
· Desktop/ laptop hardware/ software/
peripheral installation, networking and troubleshooting. Windows.Net Server
2003 (home system)/ 2000/ NT4. Windows XP/ 2000/ NT
3.5-4.0/ 98/ 95/ 3x. Office XP/ 2003/2000/ 97/ 95. Active Directory. Ghost. Exchange. Outlook.
Maximo. Internet Explorer. Netscape. Lotus Notes. Lotus Smart Suite. Corel
WordPerfect. Norton/ McAfee antiviral. Ethernet. Token Ring. TCP/ IP. DHCP.
DNS. WINS. Novell ConsoleOne/ NetWare. VPN. RAS. DUN. AS/400. Peregrine/ Remedy/
McAfee/ Support Magic help desk.
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