IT'S GOOD TO TALK...

BT is complaining that The Government are preventing Britain for getting Broadband.

With all due respect, and no offence intended, that�s bullshit.

BT are preventing Britain being a Broadband Nation. With it�s download and bandwidth limits. With its �non-customer-facing� Sales, Order, and Complaints departments.

You can�t phone Broadband orders. You can�t phone BT Complaints. They aren�t �customer-facing�.

Now, I�m not missing something here. I thought BT were in the Telecommunications Business weren�t they? Are they the people who tell you that it�s good to talk?

So lets say you order Broadband. Let�s say they cancel your order. Why? I hear you ask. I don�t know, they won�t tell me why. When? I hear you ask. I don�t know, they didn�t tell me. I had to ring them up after it was due to be installed to find out my order was cancelled. And when I tried to re-order I couldn�t ring them. I had to email them.

It�s Good To Talk? Bullshit. BT are incompetent nincompoops and amateurs. If they carry on making vital parts of their business �non-customer-facing� they won�t have any customers left, and when they go out of business they�ll have no-one to blame but themselves. A Broadband Nation? No Chance, not whilst BT have any say in the matter. A Bored, Banned Nation maybe, but BT are dragging this country behind. We�re a slow nation, tied up to old-fashioned, obsolete communication services that seem to think that we, The Customers, are lucky to spend money with them. Aren�t we lucky?

Of course not. One of the few good things about capitalism is that a company that does not meet customer needs loses business, and goes out of business. Viva BT Bankruptcy, because with customer service like that, there won�t be any customers left.

It�s Good To Talk.