DOCUMENTATION AND OTHER VENDOR REQUIREMENTS FOR TV (LED-LCD-PLASMA-OLED) DIRECT MAINS ELECTRICAL SAFETY REPORT COVERING: AS/NZS 62368.1:2022 Audio/video, information and communication technology equipment - Part 1: Safety requirements (replaces earlier AS/NZS60065 and 60950 standards). CORD Current Australian Approvals Certificates are required for: • The mains cord • The mains plug • The appliance connector (if a detachable cord is used). Note that this is IN ADDITION to the Approval Certificate for the appliance itself, if applicable. • The components of the cord must be marked in accordance with the requirements of their approval certificates. • The length of cords supplied in production product must match the length of the evaluated sample. DEC-LABELLING This item is either a declared article itself, or it contains declared articles (240V lead components, AC adaptor etc). All declared articles must be labelled in accordance with the requirements of their approval certificates. Currently (2023) items with approvals issued by the NSW Dept of Fair Trading must be marked with their "NSWXXXXX" approval number. With approvals issued by all other authorized bodies (SAA approvals, UL etc), provided the approval is registered on the ERAC database, the item can be marked with just an RCM. However there is nothing to stop you putting both the approval number AND the RCM on the label. With the current state of confusion about ERAC, that is the recommended procedure . EMC REPORT COVERING: AS/NZS CISPR 32:2015 Electromagnetic compatibility of multimedia equipment - Emission requirements This supersedes both AS/NZS CISPR13 and AS/NZS CISPR22 This is required for the main product. If a plugpack power supply is bundled with it, then either the CISPR32 report should include that adaptor, or a separate report be supplied for the adaptor. MEPS REPORT COVERING: AS/NZS 62087.2.2:2011 Power consumption of audio, video and related equipment - Minimum energy performance standards (MEPS) and energy rating label requirements for television sets. Note: If the TV set is powered by an external AC adaptor, the adaptor requires its own MEPS report, separate from TV MEPS. ENERGY STAR A GEMS-Approved Energy Star label must be prominently displayed on: • The Appliance itself • The Appliance's Giftbox. IMPORTANT: The Star Rating shown must exactly match what is shown in the appliance's Energy Efficiency (MEPS) report BUILD DATE The appliance's Rating Label must include construction date details (Month and Year). If this is encrypted as part of a serial number format, details for decoding the format must be supplied as part of the MEPS/GEMS registration process (NZ ONLY) HARMONICS AND FLICKER REPORT COVERING: AS/NZS 61000.3.2:2013 (Currently NZ Only) Electromagnetic compatibility (EMC)-Limits - Limits for harmonic current emissions (equipment input current = 16 A per phase) OTHER MANDATORY REQUIREMENTS: PARENTAL LOCK All devices capable of receiving digital TV broadcasts sold in Australia must offer a parental lock feature. Block options required: All, G & above, PG & above, M & above, MA & above, AV & above, R, No Block PLASTIC Cabinet Flammability (TV Sets in Particular) All plastic cabinet parts that are rated either V-0 or V-1 in the safety report, must have that flammability rating. Eg, if the report specifies the cabinet back is "V-0" , the back must actually be made of V-0 plastic. For all shipments of 240V operated A-V devices that specify V-0 or V-1 cabinets, the following procedure is mandatory: A. For all cabinet parts involved, two spares must be supplied by the factory. B. The inspector will randomly select two samples, open the cabinets and cut small strips approximately 100mm x 10mm from any cabinet parts which require V-0 or V-1 rating C. The strips will be held vertically downwards and a cigarette lighter flame applied to a bottom corner of the strip for 5 seconds. D. When the lighter flame is withdrawn, the plastic flame must go out within 10 seconds PSI-GEN Pre-Shipment Inspection: Standard Checking Requirements for All Products 1. Factory address of PSI location MUST match address shown on initial Brief. (Critical Failure). Inspectors must take reasonable steps to verify that goods Inspected were actually made on those premises. 2. GB internal packing must match specification (ie styrfoam, recycled fibreboard etc) and products must survive specified-height drop test of outer carton, without obvious damage to product Giftbox. 3. Labelling of outer carton must match supplied Data 4. Artwork of giftbox must match supplied artwork 5. Packed IM must match supplied Artwork 6. Warranty information either in manual or as separate document must match supplied documentation /artwork. PSI-240V Pre-Shipment Inspection: Additional Checking Requirements for all mains-powered electrical products. 1. All critical components listed in Safety report must be identified and photos inserted in PSI report 2. Internal construction and wiring must match safety report. Internal Photos of an inspected sample must be included 3. Markings on Appliance, Plug, Cord and Appliance connector (if used) must match the requirements of their approval certificates. 4. If any approval date shows due to expire 6 months or less after date of inspection, shipment must be marked "Fail" pending confirmation manufacturer intends to renew. 5. Mechanical operations (switches etc) must be tested for the specified number of operations. 6. Timers must be tested for timing accuracy 7. For high-power heating appliances (heaters, irons etc) and lighting products, actual measured Power consumption must match rating label. 8. Internal construction and layout must match photos in EMC report. (Same photos as for Safety report). 9. A high-voltage (HIPOT) insulation test must be carried out, as per the safety report. If the factory does not have such facilities in-house, they will need to explain the method they use to confirm safety compliance. DOC-QUAL QUALITY OF COMPLIANCE DOCUMENTATION For most electrical appliances, ideally there should be no more than about 7 documents, including approval certificates. It is expected that suppliers will have all these documents in place prior to the tendering process. 1.NO EVALUATION CAN COMMENCE AND NO ORDERS CAN BE PLACED UNTIL SUITABLE QUALITY DOCUMENTATION HAS BEEN SIGHTED BY QA. 2. THE FACT THAT DOCUMENTATION MEETS OUR DOCUMENT QUALITY STANDARDS DOES NOT NECESSARILY MEAN THE DOCUMENTS ARE ACCEPTABLE. THE PRODUCT STILL MUST BE SHOWN TO MATCH THE REPORTS. Documents may be rejected for any of the following reasons: • Test reports that are more than 3 years old • Test reports from labs with insufficient accreditation • Test reports that cover an unreasonable range of models, or completely unrelated models • Illegible Documents that are not original PDFs from lab or certifying body (Scans of paper documents are NOT acceptable) • Test reports that do not include clear identifying photos • Test reports that mention Photo annexes which are not supplied • Electrical safety reports with a later date than the Approval certificate • Electrical Safety reports that do not address Australian Regional Differences. • Documents with unexplained discrepancies between PDF date and issue date • Documents that are only Drafts, and/or unsigned and/or undated • Documents that are made up of more than 4 PDF sections (including Photo Annexe) • Documents that are missing pages • Mixtures of model-specific and irrelevant documents (so-called "shovelware"). That is, supplying a large stack of unsorted files and expecting QA to find for the relevant ones. KNOWN CONSTRUCTION ISSUES (FROM PAST EXPERIENCE): LENGTH 1. Ensure all supplied AC cords and other cables are the specified length (That is, watch for suppliers who shorten the cable to save money). 2. With Audio cables, the specified length must be the actual cord length, not including the connector plugs. For example a "1 Metre" cable must actually have 1 Metre of cable. 3. For declared articles, check that any change to cord length does not invalidate the Approval certificate. (Eg, buyers doing a "special" extra-cord-length version of an existing Power Board for a special promotion). KNOWN CUSTOMER SATISFACTION ISSUES (FROM PAST EXPERIENCE): TV General Customer Satisfaction Requirements for TV Sets and Other Devices Capable of Receiving TV broadcasts. • All Television receivers must contain specific tuning software for Australian DVB-T MPEG2 and MPEG4 Transmissions. • Receivers should preferably able able to also receive DVB-T2 broadcasts • Digital TVs should still offer Analog TV reception, as RF analog distribution is still widely used in Hotel/Motel/Apartment Block systems. However Digital-Only tuning should now be the default, with Analog as a manually-selected option. • A USEABLE Electronic Programme guide must be provided, with the following features: • Simple, Inutitive operation • Full 7-day programme access • Option of single-channel or multi-channel "Spreadsheet" operation. • If a USB PVR function is provided, this must work intuitivelly and reliably and the TV muct be capable of carrying out any drive formatting required. MULTIMEDIA • If playback of any video format is claimed (eg AVI, MPEG4, MKV etc), the TV must be capable of decoding files of up to AT LEAST 720 x 576 resolution, and fully displaying that resolution. Ideally it should be able to handle full HD: 1920 x 1080p, since these are commonly derived from modern cameras. • "Token" playback capability is not acceptable (eg "Plays MPEG4" but actually only handles files up to 320 x 240 resolution), unless the product is clearly marked with this limitation. • USB record/Time shift should be possible with both FAT32 and NTFS formatted drives, ideally without any need to re-format the drive. It should also be possible to use drives containing other types of material, without affecting it. • If the system can only use FAT32 formatted drives, the TV must have the capability of re-formating them, without needing a computer. • Ideally, the TV should also have a front-mounted SD card slot for multimedia playback. MANUAL USER MANUALS. • All instruction manuals must be in clear, grammatically correct English. If required by QA, factory manuals must be re-written by a specialist manual authoring company. • Fonts must be no smaller than 6 Point Arial, and must be easily readable by a person with normal vision, or using their normal reading glasses. That is, no additional magnification should be required to read the manual. • All mandatory warning statements as required by the relevant safety standard must be included in the manual. NOTE: Contrary to common belief, these do NOT have to be a word-for-word recitation of what is written the the Standard; it is permissible to modify them to more accurately describe the particular product. • A copy of the current Group Warranty Statement must be included in the "Warranty" section. Take care to ensure that division contact details are correct. (For example, don't put Variety Store details in a Supermarkets product warranty). TV OUT OF BOX • All TV receivers must reset to factory standard before sealing in cartons • At first switch-on all newly unpacked TV receivers must default to "TV" or "DTV" and offer to automatically tune in local channels. • Cabinets and screens must be free form dirt, fingerprints and scratches. • Instruction manuals must be securely packed and not crushed or folded. • Any temporary stickers (including Energy Star labels) must not fall off during storage, but they must also be easily removable without needing solvents or other cleaning liquids. • Screws or other mounting accessories must be easily locatable (eg packed inside bag holding IM). They must not be hidden in crevices in the foam packing or similar. OSD • On-screen user displays must be in sensible, correctly spelled English, in a professional-looking font. • Except for the case of products specifically intended for children, no "cute" cartoon figures or pointless animations are to be used for On-Screen displays. • All OSDs must automatically disappear from the screen after less than 5 seconds. • PATENT TROLL WARNING: Be aware that Rovicorp holds several enforceable (although seemingly trivial) patents on OSDs. The most common example is variable transparency On-Screen displays. BATT & CABLE • All remote controls must come with batteries. These must be shipped unconnected to the remote, either by packing then separately, or by means of a pull-out insulating strip or similar. Note: Remotes using button cells must meet new button cell regulations. • All Audio-Visual devices incorporating basic Red-Yellow-White jacks must come with a basic Red-Yellow-White AV cable. If either of the above is not possible, a suitable warning must appear on the packaging (eg "Requires 2 x AAA batteries, not supplied").