DOCUMENTATION AND OTHER VENDOR REQUIREMENTS FOR COMPUTER MONITOR 240V ELECTRICAL SAFETY REPORT COVERING: AS/NZS 62368.1:2022 Audio/video, information and communication technology equipment - Part 1: Safety requirements (replaces earlier AS/NZS60065 and 60950 standards). CORD Current Australian Approvals Certificates are required for: • The mains cord • The mains plug • The appliance connector (if a detachable cord is used). Note that this is IN ADDITION to the Approval Certificate for the appliance itself, if applicable. • The components of the cord must be marked in accordance with the requirements of their approval certificates. • The length of cords supplied in production product must match the length of the evaluated sample. DECLARED This product is a declared (AKA Proclaimed or Prescribed) article. It consequently requires a current Australian Approval certificate. In Australia all states except NSW require it to also be registered by the importer on the EESS Database. In practical terms, this means that, unless you are going to produce a special version for sale in NSW only, it is "de-facto mandatory" for any declared article intended for sale in Australia and New Zealand. Currently, (2023) The NSW Dept of Fair Trading does not fully support EESS, so any articles with NSW XXXXX approval numbers must have the approval number marked on the product (not its packaging). All other "brands" of approval are stored on the ERAC database and so for those an RCM is sufficient. The rating label must also carry the model name the product was registered under. The recommended practice is to put both the RCM and approval number on the product, regardless of who the approver is. NZ Specific: • In New Zealand the retailer must sign and keep an on hand an SDoc (Statutory Declaration of Compliance) as well as copies of all relevant Approval documentation. • NZ safety laws now require rating labels to specifically indicate that the product is designed to operate at the NZ standard 230V. That is, it must either simply say "230V", or state a range that includes that figure eg "220 - 240V" In NZ, a product labelled "240V" is deemed to be "unsafe" operated at 230V. DEC-LABELLING This item is either a declared article itself, or it contains declared articles (240V lead components, AC adaptor etc). All declared articles must be labelled in accordance with the requirements of their approval certificates. Currently (2023) items with approvals issued by the NSW Dept of Fair Trading must be marked with their "NSWXXXXX" approval number. With approvals issued by all other authorized bodies (SAA approvals, UL etc), provided the approval is registered on the ERAC database, the item can be marked with just an RCM. However there is nothing to stop you putting both the approval number AND the RCM on the label. With the current state of confusion about ERAC, that is the recommended procedure . BUTTON CELL Requirements for products that contain button (coin) cells 32mm and under (in particular, remote controls). GENERAL: • All consumer products that incorporate button batteries must have measures incorporated to prevent young children from accessing the batteries as per section 4.8 of AS/NZS 62368.1:2018: "Products containing lithium coin/button cell batteries" • Coin/button batteries bundled with products or offered for sale as standalone items must be supplied in child-resistant packaging. Typically this will mean the batteries are individually sealed in tough plastic envelopes, and that assembly(ies) then sealed in another, separate, layer of tough plastic (which will typically be the retail presentation pack). Both layers of plastic must require the use of cutting tools to open. Simple "dime store" blister packs where all the batteries can fall out at once are now illegal. • All such products must also carry appropriate warnings. EXEMPTIONS: • Soldered-in batteries • Removeable batteries that require substantial disassembly of the product (eg computer backup) • Equipment designed for locations where it is unlikely that children will be present • Professional equipment not normally available for retail sale. Note: Anything sold in a retail environment (Jaycar, Harvey Norman etc), regardless of purpose, is automatically excluded from this category. REQUIREMENTS FOR PRODUCTS WITH USER-ACCESSIBLE BATTERY COMPARTMENTS (IN PARTICULAR REMOTE CONTROLS THAT USE COIN CELLS): The battery compartment must be so designed as to make it unlikely that young children would be able to remove the cover. Acceptable methods are: • A cover using a captive metal screw that requires a standard screwdriver (typically Phillips) to open. This must pass safety saftey testing as outlined in 4.8.4.3 "Battery replacement test" of AS/NZS 62368.1:2018. This involves removing and replacing the screw 10 times, using a torque screwdriver set to the tension specified. After ten removals and replacements, the screw must still be able to be tightened to the specified torque. In other words, the plastic must not start to disintegrate so that it is no longer capable of holding the screw. • A cover that has two separate locking mechanisms that have to be simultaneously operated to open • A slotted cover that requires the use of a coin or similar object to open, and requires 90 degrees or more of rotation. Ideally, the battery compartment would be designed so that the presence of the cover is required to hold one of the battery contacts against the battery, preventing operation unless the cover is re-fitted. EMC REPORT COVERING: AS/NZS CISPR 32:2015 Electromagnetic compatibility of multimedia equipment - Emission requirements This supersedes both AS/NZS CISPR13 and AS/NZS CISPR22 This is required for the main product. If a plugpack power supply is bundled with it, then either the CISPR32 report should include that adaptor, or a separate report be supplied for the adaptor. (NZ ONLY) HARMONICS AND FLICKER REPORT COVERING: AS/NZS 61000.3.2:2013 (Currently NZ Only) Electromagnetic compatibility (EMC)-Limits - Limits for harmonic current emissions (equipment input current = 16 A per phase) OTHER MANDATORY REQUIREMENTS: PSI-GEN Pre-Shipment Inspection: Standard Checking Requirements for All Products 1. Factory address of PSI location MUST match address shown on initial Brief. (Critical Failure). Inspectors must take reasonable steps to verify that goods Inspected were actually made on those premises. 2. GB internal packing must match specification (ie styrfoam, recycled fibreboard etc) and products must survive specified-height drop test of outer carton, without obvious damage to product Giftbox. 3. Labelling of outer carton must match supplied Data 4. Artwork of giftbox must match supplied artwork 5. Packed IM must match supplied Artwork 6. Warranty information either in manual or as separate document must match supplied documentation /artwork. PSI-240V Pre-Shipment Inspection: Additional Checking Requirements for all mains-powered electrical products. 1. All critical components listed in Safety report must be identified and photos inserted in PSI report 2. Internal construction and wiring must match safety report. Internal Photos of an inspected sample must be included 3. Markings on Appliance, Plug, Cord and Appliance connector (if used) must match the requirements of their approval certificates. 4. If any approval date shows due to expire 6 months or less after date of inspection, shipment must be marked "Fail" pending confirmation manufacturer intends to renew. 5. Mechanical operations (switches etc) must be tested for the specified number of operations. 6. Timers must be tested for timing accuracy 7. For high-power heating appliances (heaters, irons etc) and lighting products, actual measured Power consumption must match rating label. 8. Internal construction and layout must match photos in EMC report. (Same photos as for Safety report). 9. A high-voltage (HIPOT) insulation test must be carried out, as per the safety report. If the factory does not have such facilities in-house, they will need to explain the method they use to confirm safety compliance. IP Be aware of Intellectual Property issues and traps. Examples are Patents on White LEDs, Rovicorp's acquisition of a range seemingly trivial but potentially costly features of on-screen displays for Set Top Boxes, VCRs etc. Also, all digital Video and Audio licensing must be in place (eg MPEG, MP3 etc) DOC-QUAL QUALITY OF COMPLIANCE DOCUMENTATION For most electrical appliances, ideally there should be no more than about 7 documents, including approval certificates. It is expected that suppliers will have all these documents in place prior to the tendering process. 1.NO EVALUATION CAN COMMENCE AND NO ORDERS CAN BE PLACED UNTIL SUITABLE QUALITY DOCUMENTATION HAS BEEN SIGHTED BY QA. 2. THE FACT THAT DOCUMENTATION MEETS OUR DOCUMENT QUALITY STANDARDS DOES NOT NECESSARILY MEAN THE DOCUMENTS ARE ACCEPTABLE. THE PRODUCT STILL MUST BE SHOWN TO MATCH THE REPORTS. Documents may be rejected for any of the following reasons: • Test reports that are more than 3 years old • Test reports from labs with insufficient accreditation • Test reports that cover an unreasonable range of models, or completely unrelated models • Illegible Documents that are not original PDFs from lab or certifying body (Scans of paper documents are NOT acceptable) • Test reports that do not include clear identifying photos • Test reports that mention Photo annexes which are not supplied • Electrical safety reports with a later date than the Approval certificate • Electrical Safety reports that do not address Australian Regional Differences. • Documents with unexplained discrepancies between PDF date and issue date • Documents that are only Drafts, and/or unsigned and/or undated • Documents that are made up of more than 4 PDF sections (including Photo Annexe) • Documents that are missing pages • Mixtures of model-specific and irrelevant documents (so-called "shovelware"). That is, supplying a large stack of unsorted files and expecting QA to find for the relevant ones. KNOWN CONSTRUCTION ISSUES (FROM PAST EXPERIENCE): LENGTH 1. Ensure all supplied AC cords and other cables are the specified length (That is, watch for suppliers who shorten the cable to save money). 2. With Audio cables, the specified length must be the actual cord length, not including the connector plugs. For example a "1 Metre" cable must actually have 1 Metre of cable. 3. For declared articles, check that any change to cord length does not invalidate the Approval certificate. (Eg, buyers doing a "special" extra-cord-length version of an existing Power Board for a special promotion). KNOWN CUSTOMER SATISFACTION ISSUES (FROM PAST EXPERIENCE): MANUAL USER MANUALS. • All instruction manuals must be in clear, grammatically correct English. If required by QA, factory manuals must be re-written by a specialist manual authoring company. • Fonts must be no smaller than 6 Point Arial, and must be easily readable by a person with normal vision, or using their normal reading glasses. That is, no additional magnification should be required to read the manual. • All mandatory warning statements as required by the relevant safety standard must be included in the manual. NOTE: Contrary to common belief, these do NOT have to be a word-for-word recitation of what is written the the Standard; it is permissible to modify them to more accurately describe the particular product. • A copy of the current Group Warranty Statement must be included in the "Warranty" section. Take care to ensure that division contact details are correct. (For example, don't put Variety Store details in a Supermarkets product warranty). OSD • On-screen user displays must be in sensible, correctly spelled English, in a professional-looking font. • Except for the case of products specifically intended for children, no "cute" cartoon figures or pointless animations are to be used for On-Screen displays. • All OSDs must automatically disappear from the screen after less than 5 seconds. • PATENT TROLL WARNING: Be aware that Rovicorp holds several enforceable (although seemingly trivial) patents on OSDs. The most common example is variable transparency On-Screen displays.