DOCUMENTATION AND OTHER VENDOR REQUIREMENTS FOR BLANK DVDS

OTHER MANDATORY REQUIREMENTS:

PSI-GEN
Pre-Shipment Inspection: Standard Checking Requirements for All Products
1. Factory address of PSI location MUST match address shown on initial Brief. (Critical Failure). Inspectors must take reasonable steps to verify that goods Inspected were actually made on those  premises.
2. GB internal packing must match specification (ie styrfoam, recycled fibreboard etc) and products must survive specified-height  drop test of outer carton, without obvious damage to product Giftbox.
3.  Labelling of outer carton must match supplied Data
4. Artwork of giftbox must match supplied artwork
5. Packed IM must match supplied Artwork
6. Warranty information either in manual or as separate document must match supplied documentation /artwork.

IP
Be aware of Intellectual Property issues and traps. Examples are Patents on White LEDs, Rovicorp's acquisition of a range seemingly trivial but potentially costly features of on-screen displays for Set Top Boxes, VCRs etc.
Also, all digital Video and Audio licensing must be in place (eg MPEG, MP3 etc)

DOC-QUAL
QUALITY OF COMPLIANCE DOCUMENTATION
For most electrical appliances, ideally there should be no more than about 7 documents, including approval certificates.  It is expected that suppliers will have all these documents in place prior to the tendering process. 

1.NO EVALUATION CAN COMMENCE AND NO ORDERS CAN BE PLACED UNTIL SUITABLE QUALITY DOCUMENTATION  HAS BEEN SIGHTED BY QA.
2. THE FACT THAT DOCUMENTATION MEETS OUR DOCUMENT QUALITY STANDARDS DOES NOT NECESSARILY MEAN THE DOCUMENTS ARE ACCEPTABLE. THE PRODUCT STILL MUST BE SHOWN TO MATCH THE REPORTS.

Documents may be rejected for any of the following reasons:

• Test reports that are more than 3 years old
• Test reports from labs with insufficient accreditation
• Test reports that cover an unreasonable range of models, or completely unrelated models
• Illegible Documents that are not original PDFs from lab or certifying body (Scans of paper documents are NOT acceptable)
• Test reports that do not include clear identifying photos
• Test reports that mention Photo annexes which are not supplied 
• Electrical safety reports with a later date than the Approval certificate
• Electrical Safety reports that do not address Australian Regional Differences.
• Documents with unexplained discrepancies between PDF date and issue date
• Documents that are only Drafts, and/or unsigned and/or undated 
• Documents that are made up of more than 4 PDF sections (including Photo Annexe)
• Documents that are missing pages
•  Mixtures of model-specific and irrelevant documents (so-called "shovelware"). That is, supplying a large stack of unsorted files and expecting  QA  to find for the relevant ones. 

KNOWN CUSTOMER SATISFACTION ISSUES (FROM PAST EXPERIENCE):

MANUAL
USER MANUALS.
• All instruction manuals must be in clear, grammatically correct English. If required by QA, factory manuals must be re-written by a specialist manual authoring company.
• Fonts must be no smaller than 6 Point Arial, and must be easily readable by a person with normal vision, or using their normal reading glasses. That is, no additional magnification should be required to read the manual.
• All mandatory warning statements as required by the relevant safety standard must be included in the manual.
NOTE: Contrary to common belief, these do NOT have to be a word-for-word recitation of what is written the  the Standard; it is permissible to modify them to more accurately describe the particular product.
• A copy of the current Group Warranty Statement must be included in the  "Warranty" section. Take care to ensure that division contact details are correct. (For example, don't put Variety Store details in a Supermarkets product warranty).