DOCUMENTATION AND OTHER VENDOR REQUIREMENTS FOR PANCAKE MAKERS

ELECTRICAL SAFETY REPORT COVERING:

AS/NZS 60335.1:2011
Household and similar electrical appliances - Safety - General requirements
For most products you will  need the test report to additionallly cover a 60335 supplement specific to the particular appliance type, in this case:

AS/NZS 60335.2.9:2020
Household and similar electrical appliances - Safety - Particular requirements for grills, toasters and similar portable cooking appliances. 

CORD
Current Australian Approvals Certificates are required for: 
• The mains cord
• The mains plug 
• The appliance connector (if a detachable cord is used). 
Note that this is IN ADDITION  to the Approval Certificate for the appliance itself, if applicable.

• The components of the cord must be marked in accordance with the requirements of their approval certificates.
• The length of cords supplied in production product must match the length of the evaluated sample.

DECLARED
This product is a declared (AKA Proclaimed or Prescribed) article. It consequently requires a current Australian Approval certificate. 
In Australia all states except NSW require it to also be registered by the importer on the EESS Database. In practical terms, this means that, unless you are going to produce a special version for sale in NSW only, it is "de-facto mandatory" for any declared article intended for sale in Australia and New Zealand.
Currently, (2023) The NSW Dept of Fair Trading does not fully support EESS, so any articles with NSW XXXXX approval numbers must have the approval number marked on the product (not its packaging). All other "brands" of approval are stored on the ERAC database and so for those an RCM is sufficient. The rating label must also carry the model name the product was registered under.
The recommended practice is to put both the RCM and approval number on the product, regardless of who the approver is.

NZ Specific:
• In New Zealand the retailer must sign and keep an on hand an SDoc (Statutory Declaration of Compliance) as well as copies of all relevant Approval documentation.
• NZ safety laws now require rating labels to specifically indicate that the product is designed to operate at the NZ standard 230V.  That is, it must either simply say "230V", or state a range that includes that figure eg "220 - 240V"
In NZ, a product labelled "240V" is deemed to be "unsafe" operated at 230V.

DEC-LABELLING
This item is either a declared article itself, or it contains declared articles (240V lead components, AC adaptor etc).
All declared articles must be labelled  in accordance with  the requirements of their approval certificates.
Currently (2023) items with approvals issued by the NSW Dept of Fair Trading must be marked with their "NSWXXXXX" approval number. With approvals issued by all other authorized bodies (SAA approvals, UL etc), provided the approval is registered on the ERAC database, the item can be marked with just an RCM. 
However there is nothing to stop you putting both the approval number AND the RCM on the label. With the current state of confusion about ERAC, that is the recommended procedure .

EMC REPORT COVERING:

AS/NZS CISPR 14.1:2021
Electromagnetic compatibility - Requirements for household appliances, electric tools and similar apparatus: Emission

OTHER MANDATORY REQUIREMENTS:

FOOD SAFETY
Certificate covering European Commission Directive 2007/19/EC (Plastics used for food contact).

PSI-GEN
Pre-Shipment Inspection: Standard Checking Requirements for All Products
1. Factory address of PSI location MUST match address shown on initial Brief. (Critical Failure). Inspectors must take reasonable steps to verify that goods Inspected were actually made on those  premises.
2. GB internal packing must match specification (ie styrfoam, recycled fibreboard etc) and products must survive specified-height  drop test of outer carton, without obvious damage to product Giftbox.
3.  Labelling of outer carton must match supplied Data
4. Artwork of giftbox must match supplied artwork
5. Packed IM must match supplied Artwork
6. Warranty information either in manual or as separate document must match supplied documentation /artwork.

PSI-240V
Pre-Shipment Inspection: Additional Checking Requirements for all mains-powered electrical products.
1. All critical components listed in Safety report must be identified and photos inserted in PSI report
2. Internal construction and wiring must match safety report. Internal Photos of an inspected sample must be included 
3. Markings on Appliance, Plug, Cord and Appliance connector (if used) must match the requirements of their approval certificates.
 
4. If any approval date shows due to expire 6 months or less  after date of inspection, shipment must be marked "Fail" pending confirmation manufacturer intends to renew. 
5. Mechanical operations (switches etc) must be tested for the  specified number of operations.

6.  Timers must be tested for timing accuracy
  
7. For high-power heating appliances (heaters, irons etc) and lighting products, actual measured  Power consumption must match rating label.
8. Internal construction and layout must match photos in EMC report. (Same photos as for Safety report).
9. A high-voltage (HIPOT) insulation test must be carried out, as per the safety report. If the factory does not have such facilities in-house, they will need to explain the method they use to confirm safety compliance.

DOC-QUAL
QUALITY OF COMPLIANCE DOCUMENTATION
For most electrical appliances, ideally there should be no more than about 7 documents, including approval certificates.  It is expected that suppliers will have all these documents in place prior to the tendering process. 

1.NO EVALUATION CAN COMMENCE AND NO ORDERS CAN BE PLACED UNTIL SUITABLE QUALITY DOCUMENTATION  HAS BEEN SIGHTED BY QA.
2. THE FACT THAT DOCUMENTATION MEETS OUR DOCUMENT QUALITY STANDARDS DOES NOT NECESSARILY MEAN THE DOCUMENTS ARE ACCEPTABLE. THE PRODUCT STILL MUST BE SHOWN TO MATCH THE REPORTS.

Documents may be rejected for any of the following reasons:

• Test reports that are more than 3 years old
• Test reports from labs with insufficient accreditation
• Test reports that cover an unreasonable range of models, or completely unrelated models
• Illegible Documents that are not original PDFs from lab or certifying body (Scans of paper documents are NOT acceptable)
• Test reports that do not include clear identifying photos
• Test reports that mention Photo annexes which are not supplied 
• Electrical safety reports with a later date than the Approval certificate
• Electrical Safety reports that do not address Australian Regional Differences.
• Documents with unexplained discrepancies between PDF date and issue date
• Documents that are only Drafts, and/or unsigned and/or undated 
• Documents that are made up of more than 4 PDF sections (including Photo Annexe)
• Documents that are missing pages
•  Mixtures of model-specific and irrelevant documents (so-called "shovelware"). That is, supplying a large stack of unsorted files and expecting  QA  to find for the relevant ones. 

KNOWN CONSTRUCTION ISSUES (FROM PAST EXPERIENCE): 

CRIMP
• All crimp connectors must be good quality brands approved by QA.
• Connectors must have a tight friction fit requiring at least 20N force (about 2kg) to pull off.
• A QC inspector should not be able  move the connector on the terminal with fingers alone.
• A loose-fitting connector with a locking pin to give >20N pulloff  is not acceptable.
Wires within 75mm of a high-power crimped connection can overheat if the crimp is faulty, possibly melting through the plastic case. Some means must be used to prevent this. Either:
• The wires must be held away from the case with cable ties or similar or:
• The wires must be covered with heat-resistant sleeving.

THERMOSTAT
Thermostats and other automatic temperature devices must be good quality, recognized brands.
Unknown Chinese brands will only be accepted if accompanied by a data sheet demonstrating approval by UL or a similar organization 

LENGTH
1. Ensure all supplied AC cords and other cables are the specified length (That is, watch for suppliers who shorten the cable to save money).
2. With Audio cables, the specified length must be the actual cord length, not including the connector plugs. For example a "1 Metre" cable must actually have 1 Metre of cable.
3. For declared articles, check that any change to cord length does not invalidate the Approval certificate. (Eg, buyers doing a "special" extra-cord-length version of an existing Power Board for a special promotion).

KNOWN CUSTOMER SATISFACTION ISSUES (FROM PAST EXPERIENCE):

SMELL
• Heating products must not produce visible smoke or fumes when  switched on for the first time.
A temporary "Hot Smell" is acceptable, but this must be entirely gone after 10 minutes, and not re-occur during a normal operating season.
• Liquid heating appliances, vacuum cleaners and similar devices  must become odour-free within 1-2 days of normal use. 

MANUAL
USER MANUALS.
• All instruction manuals must be in clear, grammatically correct English. If required by QA, factory manuals must be re-written by a specialist manual authoring company.
• Fonts must be no smaller than 6 Point Arial, and must be easily readable by a person with normal vision, or using their normal reading glasses. That is, no additional magnification should be required to read the manual.
• All mandatory warning statements as required by the relevant safety standard must be included in the manual.
NOTE: Contrary to common belief, these do NOT have to be a word-for-word recitation of what is written the  the Standard; it is permissible to modify them to more accurately describe the particular product.
• A copy of the current Group Warranty Statement must be included in the  "Warranty" section. Take care to ensure that division contact details are correct. (For example, don't put Variety Store details in a Supermarkets product warranty).

