Basics of Serving
The most important thing about serving is remembering not to panic.  Many, many girls have served for the first time, and all of them have survived it, and gone on.  Serving, in chat, is basically attempting to please One with your words, your thoughts, emotions, attitudes, and creativity in service to them.
Know what you are serving.  Do not simply make a guess if asked for something and unsure of what it is, or how to serve it.  Inform the Free Person that you have not yet heard of this thing, and do not know how to serve it.  If you are absolutely unable to do this, then whisper to a sister for help, or if you have time,
look it up quickly.  If the number of things to remember overwhelms you, keep a notebook handy and keep in it things such as foods, drinks, positions, and other pertinent information, such as how Master A likes his blackwine, and whether Mistress B likes her kalana chilled or at room temperature.
Once you know what you are serving, know where to find things.  Going into a kitchen when in an outdoor camp, or heading to the supply wagon in a tavern are both sure to have you laughed at at best, possibly rejected for laziness and inattention, or punished.  The best thing to do is to always check a room's webpage if available.  Sometimes a room does not have the webpage posted, even if they have one.  In this case, it can usually be found by looking at the profile of the Owner, Keeper, or one of the slaves owned by the place.  If all else fails, ask a sister in whisper, or ask the one you serve.
Now, you know what you are serving, and you know where to find it.  So you just get to it, right?  Wrong.  Ask about any special preferences.  Does he wish his blackwine first slave, or second?  Does he wish his paga hot, warm, or chilled?  Things like this may sound trivial, and perhaps in their way, they are, but they also show an attention to detail, and a true desire to please.  Once you know of any special preferences, then and only then do you "get to it."
While serving, try to be original, unique.  The phrases that other girls use while in service have come to be associated with them, and show their own honest efforts at being creative, and pleasing a Master with a sense of who the girl really is.  Work on developing your own style, rather than copying that of another.  Also, never, ever use macro's to serve, or cut and paste to serve.  Not only is it lazy, it is cheating the Free Person of your individual attention.  It also gets boring rather quickly, and you will seldom be called on or even permitted to serve.  What is the point if they can simply run a mental replay of the last ten times you served that item?
Do not forget to thank the Free Person for allowing you to serve them, whether you thank them with an elaborate little paragraph, or simply say, "A girl thanks you, Master."  Even a Master likes to be reminded of the joy we find at his feet.
So...  Those are the basics.  Bet you thought a girl would give you a point by point description, right?  Trust her, it would do you more harm than good.  All the points you need to know in order to start serving, and developing your own distinct style, is that once you have offered service, or have been requested to serve, you need to:

a) Don't panic!
b) Know what you are serving.
c) Know where to find things.
d) Know any special preferences.
e) Be original.
f)Be grateful, try your best to please.

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