Frequently Asked Questions

1. What forms of payment do you accept?
2. How do I pay with a check or money order?
3. Do you charge for shipping?
4. Do you ship internationally?
5. How do I place an overnight or rush order?
6. What if I don't receive a confirmation of my order?
7. How can I check on the status of my order?
8. Will you share my information with anyone else?
9. Who do I call if I have other questions?
10. What are your customer service hours?
11. Do I pay tax on my order?
12. Do you have Canadian pricing?
13. How long will it take for me to receive my order?

1. What forms of payment do you accept?
VISA, MasterCard, and Discover.

2. How do I pay with a check or money order?
You may print the order form and

• Mail to LWF at P.O. Box 00000, Memphis, TN 38183.

Your check must be in U.S. Dollars and drawn on a U.S. bank. Also, your check must have a valid nine-digit bank routing number (imprinted on the bottom of your check).

3. Do you charge for shipping?
No. We do not charge for shipments mailed within the United States.

4. Do you ship internationally?
Yes! A 10% special handling fee is added to your order, plus any applicable fees imposed by customs in your country. Also, all bankcards are processed in U.S. Dollars.

5. How do I place an overnight or rush order?
Please call LWF customer service at 5683.

6. What if I don't receive a confirmation of my order?
If you do not receive confirmation by email, please call 5683 and speak with one of our ministry service representatives.

7. How can I check on the status of my order?
Call LWF at 5683.

8. Will you share my information with anyone else?
No. LWF values your privacy and will not share your information.

9. Who do I call if I have other questions?
Our customer service team at 5683.

10. What are your customer service hours?
Monday through Friday from 8:00 a.m. to 4:45 p.m. cst.

11. Do I pay tax on my order?
Tennessee residents add 9.25%.

12. Do you have Canadian pricing?
All prices listed in the bookstore are in U.S. dollars. At the time of purchase the amount charged to your credit card will reflect the current Canadian exchange rate.

13. How long will it take for me to receive my order?
Average shipping time is 7 to 10 business days. Call 1.800.274.5683 for status of your order.