tanecben 4617711 - PPOA 9.4.2007 4209596 4085284 3887452 3696781 - ER case 113 JLN PINANG SIRI 18/3, BLOK 7 RUMAH PANGSA SEKSYEN 18 SEKSYEN 18 SHAH ALAM SL 11 JLN 4/54 SEKSYEN 4 PETALING JAYA SL SL KBASE: http://192.168.12.253/kbase/ WEBSTAR: http://219.93.183.11/WebSTARS/index.jsp 2217575 1753163 Lan Off (data Off) DB102 - spillter 2397048 rebate 2339970 2397689- reset AKH R0035 - 120 2180473 -bill 00702419243 - 2415942 ADSLAM Ident Code: CRS R0002 VCI No: 307 #2460696 - TOSC 2487020 2316418 - billing 3262860 frequent disconnection. \\192.168.12.251\VADS TMNET CC \\192.168.11.137\TMNET CSR USERS$ http://192.168.12.6:7001/wfo/control/signin http://192.168.12.6:7001/wfo/control/signin http://192.168.12.253/kbase/templates.html https://mips.tm.net.my/SelfCare/SelfcareMain.jsp 3004061 - biling 3270613 -TOSC http://ariffhealing.tripod.com/sihir.html http://www.harmonisers.net/vibration/artikel/masmei03.html http://notebook.GustoNetwork.com/index.php?mid=464549 http://www.vasthuvision.com/ http://www.vasthusastra.com/ http://www.panchangam.com/malaya_paksha.htm http://www.trsiyengar.com/id31.html http://www.bnaiyer.com/studies/d-pujas.html http://www.iskl.edu.my/~charlotte_diller/0001688F-80000001/index.htm http://bobklinkhamer.tripod.com/FotoAlbumMalaysia/Thaipusam/index.htm http://malaxi.com/ www.ssvt.org/ deities/Vishnu.asp http://www.tamilstylez.net/forum/tsz-about2483.html http://www.worldisround.com/articles/126540/photo87.html http://www.malaysiaview.tv/ http://www.myfreepost.com/ http://shaktisadhana.50megs.com/index.html http://www.mypandit.com/mypandit/user/sloka5.jsp http://www.astrologyforu.com/index.htm http://www2.uptrend2u.com/html/index.html http://www.srilakshmikuberartemple.org/worship.htm http://www.vasthuvision.com/month-ephemeris.htm http://www.yogacraft.com/Astrology.html http://www.mypurohith.com/Vaasthu/Vaastu_features.asp http://dir.home.net.my/result/SOC/OAH/MY/MY http://dir.home.net.my/result/SOC/ORP/MY/MY http://www.astromandir.com/shiva.html http://eb.net.my/ columbiafilm.com http://www.astrogyan.com/enter/indian_astrology_horoscope_chart_prediction.html "poova_sasi" http://www.chennaionline.com/astro/starspeak.asp#Simmam http://www.leoastro.com/ http://jyotish-articles.netfirms.com/index.htm http://www.solutionastrology.com/horo/planalysis.aspx http://policewatchmalaysia.com/index.php? http://www.varasiddhivinayakar.com/gp06e.html http://www.ganeshaspeaks.com/index.jsp http://www.hinduastrology.com/articles/medical.asp http://www.astrolozy.com/article19.asp 17 02 1983 4 48 http://www.sanatansociety.org/vedic_astrology_and_numerology/calculate_your_numbers.htm http://classified.cari.com.my/info.php?ID=339180&CatID=17 http://astro.indiatimes.com/AstrospeakWebApp/MoonsignArticle.jsp http://www.geocities.com/mesham54/Guruthulam.htm -------------------------------------------------------------------------------------------------------- http://www.asiagiant.com/cbaluminium/contact.htm http://www.mantravidya.com/horo.asp ------------------------------------------------------- http://www.panchangam.com/dana.htm http://www.subhakariam.com/index.htm http://www.mypurohith.com/Rituals/Kanakadhara6.asp http://www.geocities.com/nagarajan_narasimman/mantras.html http://www.futurepointindia.com/learn/rahueffect.asp http://lal_kitab.tripod.com/planets/ketu.htm http://vedic.indastro.com/learn-astrology/ownhoroscope1.php http://gallery.spiritualindia.org/photos/shiva/?g2_page=6 http://onlinejyotish.com/5in1.htm http://www.smart4d.com.my/v2/index.php http://www.ashokforums.com/forums/family/dhrishti-removal-techniques-209.html http://www.starsai.com/ways-to-solve-problems-in-life.html www.geocities.com/aizaris/rituals http://koneksen.com/modem/riger-db102/ http://www.astroved.com/remedies/remedies.asp?content=tarpanam http://www.scienceoffortune.com/Name_Number.html http://astrology.hotplugins.com/cgi-bin/175/number.cgi http://www.seekers-malaysia.com ----------------------------------------------------------------------------------------- PPOA - +mn3t@# ==== 4956597 ==== Call NOC at pm NOC mentioned already reset port. Unable to contact customer at pm - no body pickup - no body pickup There is insufficient information in the report. If customer call back and if problem still persist please advice customer to call 1 300 88 9515 ext 113 for futher assitance. Report closed Customer connected based from view event (MCMB) If customer call back and if problem still persist please open new report. Report closed. Unable to contact customer at 9.55pm If customer call back please ask customer to off modem for 1 hour, do direct connection, do single pc connection, on back and test on the speed. Already ask customer to off modem for 1 hour, do direct connection, do single pc connection, on back and test on the speed. Customer mentioned will try Already mentioned to customer if still unable to browse ask to test with different computer or test the current pc at other place. If customer call back please ask customer to off modem for 1 hour, do direct connection, do single pc connection, on back and test whether can browse or not. Call customer () at Customer mentioned connection up Customer agreed to closed report Case closed Mahes. Need to check with customer on the connection status. If customer call back please check on the connection status and update the report. Call customer (Mr Salleh) at 10.05am Customer is busy now and request to call at night. Customer mentioned currently in school. Need to check with customer on the actual problem because customer made 2 report 4582286 - dsl blinking 4582290 - connected but cannot browse. Unable to contact docket center GBK at 10.40am. Docket / TR create (Last Remark) PI NotAvailable PI_Advice Sub to Call Back (without appointment number) CHARGES OF SERVICE: Streamyx ADSL (2.0M /384k) Enterprise RM688 - Monthly 00705560982 vss82825 Plan Streamyx ADSL 1.0M SOHO 00705543413 vscafe Plan Streamyx ADSL (1.0M /384k) Enterprise - NEW http://www.planetarypositions.com/ http://www.geocities.com/sharma_jyotish/chartmatch.html Kuala Lumpur, MLYS: 3n10, 101e42, Malaysia WIRELESS - 4687443 ================================================================================================== Slow connection. ---------------- --------------------------------------------------------------------------------------------------- Called ANOC at 2:28pm to reset port. Spoke to Already reset port. Called Mr. Fan at 2:58pm. Advice customer to off modem, unplug cable, replug cable after 15-30 minutes, on modem, connect to streamyx and do bandwidth test. Advice customer to call back to update whether problem persist or not. Customer acknowledged. --------------------------------------------------------------------------------------------------- Unable to contact Mr. Diong at 8:44pm. If customer calls back, advice customer to off modem, unplug cable, replug cable after 15-30 minutes, on modem, connect to streamyx and do bandwidth test. Also advice customer to call back to update whether problem persist or not. --------------------------------------------------------------------------------------------------- Unable to contact ANOC at 3:59pm to reset port - Line busy. --------------------------------------------------------------------------------------------------- Unable to contact ANOC at 3:59pm to reset port - No answer. --------------------------------------------------------------------------------------------------- Unable to contact ANOC at 4:21pm to configure speed and reset port - Line busy. --------------------------------------------------------------------------------------------------- ================================================================================================== Connected but cannot browse. ---------------------------- Unable to contact Mr Tan at 3:26pm. If customer calls back, advice customer to:- - Check proxy setting (restore to default// reset to web setting) - Disable anti virus software - Disable firewall software setting - Disable any live update/ downloading sofftware (P2P, online games, Yahoo & MSN Messenger, IRC, etc) - Advice to remove spy wares - Advice for scan any virus, hybrid, Trojaan. - Clear Browser Cache again. - Reboot PC + Modem Also advice customer to try to browse using 3rd party browser and set security level to low. If customer got laptop, advice customer to try using laptop. Please update report. ================================================================================================== Remark for docket made for slow connection. -------------------------------------------- --------------------------------------------------------------------------------------------------- Please check whether speed already configured to 1MB or not as SAMS shows that speed not yet configure. Unable to contact ANOC at this time to check. Thank You. --------------------------------------------------------------------------------------------------- Please check whether speed already configured to 1MB or not. Unable to contact ANOC at this time to check. Thank You. --------------------------------------------------------------------------------------------------- Please check whether speed already configured to 512kb or not as SAMS shows that speed not yet configure. Unable to contact ANOC at this time to check. Thank You. --------------------------------------------------------------------------------------------------- Please check whether speed already configured to 512kb or not. Unable to contact ANOC at this time to check. Thank You. --------------------------------------------------------------------------------------------------- Please check whether speed already configured to 1MB or not as customer upgrade package from 512kb to 1MB. Unable to contact ANOC at this time to check. Thank You. --------------------------------------------------------------------------------------------------- Unable to contact ANOC at this time to reset port. --------------------------------------------------------------------------------------------------- Problem still persist even though port has been resetted. Please check. --------------------------------------------------------------------------------------------------- Problem still persist even though speed has been configured. Please check. --------------------------------------------------------------------------------------------------- ================================================================================================== DAT CODE DEL ------------ Dat Code: DEL If customer calls back, confirm with customer on the service number. Also check with customer whether the phone line was:- - Suspended / Terminated - Transferred - Changed - Change of phone line owner If yes, kindly advise customer to refer back to TM Point to check on the service number. If no, kindly escalate this matter back to 2nd Level for further action. customer he didn't relocation and didn't change owner and didn't change phone number and phone line never suspend before. =================================================================================================== Reset password -------------- Account Category Organization (Business) WAITING FOR FAX....... ----------------------------------------- Still waiting for fax.... If customer calls back, advice customer to fax the letter. Make a new report. CASE CLOSED!!!!! ----------------------------------------- If customer calls back and still unable to login to email, please make a new report and pass to TL. ----------------------------------------- =================================================================================================== Cannot browse certain website ----------------------------- Tried to access the website from our side - OK. Unable to contact Mr Tan at 3:26pm. If customer calls back, advice customer to:- - Check proxy setting (restore to default// reset to web setting) - Disable anti virus software - Disable firewall software setting - Disable any live update/ downloading sofftware (P2P, online games, Yahoo & MSN Messenger, IRC, etc) - Advice to remove spy wares - Advice for scan any virus, hybrid, Trojaan. - Clear Browser Cache again. - Reboot PC + Modem Please update report. =================================================================================================== CLOSED CASE ----------- Called Mr. Hazri at 3:04pm. Confirmed by customer connection is up. Customer acknowledged report to be closed. CASE CLOSED!!!! =================================================================================================== SPEED NOT UPGRADED ------------------ ADSL Service number: DSLAM ID: VCI number: Speed testing result: Speed to be configured: Package subscribed: ---------------------------------------------------------------------------------------------------- Advice ANOC to upgrade speed DSLAM ID VCI Number ----------------------------------------------------------------------------------------------------- =================================================================================================== http://images.hinduworld.com/ http://www.kclipart.com/indianclipart/ http://www.geocities.com/mahamariamman/mainbajans.htm http://24hourhtmlcafe.com/htmltags.htm http://www.devguru.com/Technologies/html/quickref/color_chart.html http://www.web-source.net/html_codes_chart.htm http://www.w3schools.com/html/html_examples.asp http://www.bravenet.com/ http://www.freewebsites.com/signup.phtml http://yantragraphics.com/about.html http://www.hindu-samskaras.i12.com/ http://indiaoz.com.au/hinduism/ http://universalguide.com/ http://www.vishuji.com/ http://www.raaga.com/channels/tamil/artist/Veeramani.html http://ww.smashits.com/music/cat41/tamil.html ============================================================================== ============================================================================================= This kind of failure occured last time with many users.TMnet have identified certain causes of the failure : 1) ICS - sharing was not done properly - pls check internet sharing 2) Customer did not use our DNS/the DNS config was not successfully allocated in customer PC- pls configure the dns number manually 3) Cache/cookies in customer's PC- delete the cookies 4) Customer's own firewall/security system - mostly downloadable software.- pls remove the software and check again. Pls advise your customer and I don't think it relates with any NE in ADSL structure since the the service can be connected. tq ============================================================================================================================= CONTACT NUMBERS: 26812026 - MR sHARIZA / MISS SHAILA (DEL CODE) IP problem (KLJ) - 013-3947702 - Mr Faizal Enginner Mr Kamal - 013-3898139 Boss Mr Ismail - 019-3951672 (TM) Tanjung Malim cik fida - 26812043 (del code) Activation (TOSC) 0326870111 26813260 / 26813249 - (Fiber reset port) TOSSC - 26870066 MSUN - 26813257 Docket Center (PJC) : (03-77811348) (Mr Osman) Docket Center (KLC) : (03-22733841) (Miss Syadah) Docket Center (SWY) : (03-77811340) () TECHNICIAN - 013-3992561 (MR AMIN) SUPERVISOR - Mr Fauzi (013-3362323) Docket Center (TC) : (013-9386191) (Mr Sharif) Docket Center (AS) : (04-7202189) (Mr Azmi) Docket Center (KE) : (03-62755132) (Mr Kadir) 013-3984311 (MR Izwan) Docket Center (PMT) : (013-4212633) (Che Menteri) Docket Center (BYB) : (04-6441171) (Mr Hussein) Supervisor Mr Dhanur - 013-4370471 (Mr Mustafa) Docket Center (PKG) : (03-31685399) (Mr Selamat) Docket Center (KLJ) : (03-78748629) (Awang bujang) Docket Center (PEG) : (03-22733841) (Kak Syadah) (013-3992411) (Mat shah- technician) (26948996) (0133361013) ariffin 0133361028 - dave 013-3361013 Docket Center (ST) : (07-8831290)) (Miss Rahimah) Mr Assad (ADSL Technician) - 07-8837933 / 013-7302945 Docket Center (SP) : (013-4300565) (Mr Nazri- Technician) (013-4324377) (Mr Shariff) Docket Center (SMK) : (03-26987323) () Docket Center (PNN) : (082-414141) (Miss Dayang) Docket Center (MTI) : (03-41088888) () Docket Center (TDI) : (03-78755526) (0133514415 -SDSL - MrASMADI) (0133503605- Mr Tarmizi) (013-3943142 - Mr Shukri) (0133503671 - Mr Nazri)03-77275050 / 77270000 Docket Center (SC) : (07-5588821) () 013-7708221 Docket Center (STL) : (03-26949011) Mr Kariman(013-3991437) Mr Ahmad(013-3514467) Docket Center (DM) : (03-22875123) Miss Ju (013-3992402) Mr Halim Docket Center (KIN) : (03-80700006) (012 298 2227) (Mr Ramesh) Docket Center (TWU) : (089-700321) (089-700309) Docket Center (BGI) : (03-89259000) (03-89257000) Docket Center (SPE) : (03-22733841) (Miss Su) dave 0133361013 Docket Center (MRI) : (03-92002435) (92854000) (Mr Omar) 95858534 Docket Center (MC) : (06-5571123) () Docket Center (PAN) : (03-92712000) () Docket Center (SBS) : (03-90571810) () Docket Center (SET) : (00340214321) (013-3984312) (Mr Zaini) Docket Center (BAK) : () (013-3360698) (Mr Latif) 0133991521 (Mr Omar) Docket Center (TPE) : (017-7979196) (Mr Othmera) 07-2281221 Docket Center (TNP) : (77811317) (Miss Kaliammah) Docket Center (KJ) : (87368888) (Miss Anum) (013-3503591) (Mr Azwan) Docket Center (BW) : (0043809269) () Docket Center (DK) : (89451155) (0123895170) Docket Center (CRS) : (90758888) () Docket Center (JKN) : (33726069) (013-3503982) Mr Rizal (03- 33742893)(maria) Docket Center (PUJ) : (89451155) () Docket Center (BIN) : (92002436) () Mr Zarin 013-3991462 Docket Center (LTS) : (0378464021) (78763761) Docket Center (PRM) : (073870305) (013-7703959) Cik Zaila Docket Center (TMP) : (072281221) (Mr Manian) Docket Center (KTA) : (052499174) () Docket Center (KRT) : (42514400) () Docket Center (SBJ) : () (0378754119) Docket Center (TI) : (073541857) (Miss Timah) Mr Zainal (013-7534647) Mr Rahman (013-7534637) Docket Center (JB) : (07-2281210) Docket Center (BAT) : (62523321) (62512345) Mr Nizam 013-3552935 Mr fizi 0133984529 Docket Center (RSH) : (0133678074) (Mr Ali) 0133678054 - 067651113 - (0133678054) - manian Docket Center (KOG) : (60917210) (013-3984485) Mr Rahman / Mr Hamdan (013-3984497) Docket Center (SLB) : (61384444) Docket Center (CBJ) : (89451155) (83188878) Mr Hilmi (013-2510201) Docket Center (WMU) : (41491234) 013-3504014 - azmi Docket Center (PPP) : (05-2499301) (0135304016) Mr Sobri (013-5200345) Mr Ismail 05 - 2499354/2499363 Docket Center (SIK) : Mr Sharif (0134312579) Docket Center (USJ) : (80764110) Docket Center (TNP) : (77811317) Docket Center (SDG) : (0122723747) Docket Center (KU) : (013-7403833) Docket Center (MUR) : (06-9555292) (06-9512729) Docket Center (SGB) : (61561234) (61565113) Docket Center (BTU) : (086253939) (013-8117059) en tan Docket Center (KG) : (082206407) (Miss Dayng) Docket Center (STA) : (33423000) Docket Center (tasik ampang ) : (42911234) Docket Center (BAP) : (42701622) (Mr Rahman) Docket Center (GLG) : (2499357/ 2499369/2499363)0135200441 Docket Center (DTA) : (22825000/ 22825002) Docket Center (GBK) : (61895010) Docket Center (BNR) : (0133991455) (Mr Suhaimi) Docket Center (SN) : (067651108) (067675008) Mr. Queck 0133446451 067651400 Docket Center (CBJ2) : (hilmi 0132510201,lmg ctc 0389451155,excu en fahmee 0133952320) Docket Center (BBM) : () 06-2925313 2925211 Docket Center (TWG) : (013 9300637) Docket Center (MTI) : (41088888) Docket Center (SY) : (87238210) Docket Center (JI) : (049177029) Docket Center (DN) : (0098455000) Docket Center (AAR) : (095156210) Docket Center (SPK) : (31981999) 013-3777389 (safari) Docket Center (SBS) : (90571810) Docket Center (SDG) : (89452345) Docket Center (BBD) : (609171102) Docket Center (KLG) : 33742893 (Miss Maria) Docket Center (STM) : (013-8114065) weliang Docket Center (PD) : (06-6471210) Docket Center (KTS) : (013-5295799, 013-5295711) Docket Center (TM) : (054596292) Docket Center (MTI) : (41088888) Docket Center (MLU) : (052823838 / 052499301) Docket Center (LTG) : (085664321) Docket Center (BW) : (043311099) Docket Center (RIA) : (0134300565 - Mr Nazri) Docket Center (SNS) : (089755710) Docket Center (BKO) : (89612180) Docket Center (BUK) : (03-55101000) 03-55127012 Docket Center (ASS) : (04-7202174) Docket Center (KBU) : (088223850) (088214032) (0138510831) Docket Center (KM) : (044961027) Docket Center (BRA) : (0133984504) sundram Docket Center (MLU) : (013-5200412) Docket Center (SDG) : (0389451155) 0123758117 - azlan - Mr Jamir 0132295514 Docket Center (SET) : (0133553086/00340214321) FAUZIE Docket Center (SAL) : (00355191099) 0133984522 (Mr Muszafar) Docket Center (SKU) : (31765211 / 31765210) 013-3553731 (Mr Hj alias) 013-3553716 (PPOA) (Mr Sharil) 30657440 (Mr Azzian) , 33631011 (Mr Sharill) Docket Center (BM) : (013-4370464) Docket Center (SBJ) : (56324008) Docket Center (GRT) : (052499334 ) Kamaruddin 0134600917 / Awie 0135304032 Docket Center (SNS) : (089-700309) Docket Center (SBS) : (90571810) Docket Center (CN) : (049182008)049241210) Docket Center (PN) : (073541860) Docket Center (TSK) : (0135200456(Azhar)/2499352/2499555) Docket Center (TP) : (058071177) Docket Center (SNW) : (067651115) Docket Center (BV) : (Abu Hassan 0135200503) Docket Center (BKH) : (049182008)- Pn hajar 0134312634 - Mr Fauzi Docket Center (SN) : (067675008) Docket Center (PTT) : (088718029) Docket Center (JLT) : (33734567) (33744893) Docket Center (MAM) : (065571123) Docket Center () : () Docket Center () : () Docket Center () : () Docket Center () : () Docket Center () : () Docket Center () : () Docket Center () : () Docket Center () : () Docket Center () : () Docket Center () : () Docket Center () : () Docket Center () : () Docket Center () : () Docket Center () : () 013-7727041 fareeza@tmnet.com.my;ceo@tmnet.com.my;afzan@tmnetcrm.com.my;mailadm@tmnet.com.my GBK 41460117 - 61870321 (KIN) Kontraktor Ramesh 012 298 2227 /Centre 8076 4110 . Officer in charge--Eksekutif = En.Mohd Fahmee 013 395 2320. Pengurus = En.Mohd Yunus 013 336 5153. Penyelia =En.Zaulkefli 013 350 3664 SKU - SELAT KLANG UTARA Unable to contact customer at 3.35pm 0124746948 - no answer Check in Session DB / view event MCMB customer already can make connection. If customer call back and if problem still persist please open new report. Report closed. + If customer call back and if problem still persist please open new report and pass to level 2. If customer call back and if problem still persist please advise customer to call 1 300 88 9515 ext 113 for futher assitance. 00378773212 -invalid Unable to contact customer at 3.35pm 0162360582 - no answer 32896317 - ringing nobody pickup Check in Session DB / view event MCMB customer already can make connection. If customer call back and if problem still persist please advise customer to call 1 300 88 9515 ext 113 for futher assitance. Report closed. TO_SSC Received consult call from level 1(Mohd Safuan B. Abd Rahman). Case already assigned to TO_SSC for further action. Need to wait reply from them. Klang Valley Already informed to customer on the service interruption. Customer acknowledge. Report closed. Suspect outage-impacting Klang Valley. Symptom dsl stable error 676/678. Customer advised. If customer calls back with the same symptom, please check outage status before re-escalating. Check in Session DB / view event MCMB customer already can make connection. If customer call back and if problem still persit please recheck the troubleshooting and RE-OPEN back and pass to level 2. Report closed. If customer call back and if problem still persit please recheck the troubleshooting and RE-OPEN back and pass to level 2. Please be informed that TMNET APPLICATIONS is currently down due to Maintainance, effecting connectivity for PPOA & PPOE STREAMYX USERS. For Klang Valley Customers facing connectivity issues, DO NOT CREATE OPEN REPORT. Please inform customer of downtime and that restoration works are IN PROGRESS. Unable to contact customer at 10.15am 0126621178 - no answer Please be informed that TMNET APPLICATIONS is currently down due to Maintainance, effecting connectivity for PPOA & PPOE STREAMYX USERS. Please inform customer of downtime and that restoration works are IN PROGRESS. If customer calls back with the same symptom, please check outage status before re-escalating. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ Call customer () at Customer mentioned connection up Customer agreed to closed report Case closed Already reset port (BMS) DSLAM: VCI: Call customer () at pm Already informed that already reset port. Already ask customer to off modem for 1 hour, do direct connection, on back and test on the connection. Customer mentioned will try Customer acknowledge and agreed to closed the report. If customer call back and if problem still persit please recheck the troubleshooting and RE-OPEN back and pass to level 2. Report closed. Already reset port (BMS) DSLAM: VCI: Unable to contact customer at 3.30pm - ringing nobody pickup - no answer If customer call back please ask customer to off modem for 1 hour, do direct connection, do single pc connection, on back and test on the connection. Check in Session DB / view event MCMB customer already can make connection. If customer call back and if problem still persit please recheck the troubleshooting and RE-OPEN back and pass to level 2. Report closed. Already reset port (BMS) DSLAM: VCI: If customer call back please ask customer to off modem for 1 hour, do direct connection, do single pc connection, on back and test on the connection. Report closed. Advise customer recheck on the connection and if problem persist ask to call back Case closed as NEW session detected in MCMB Connection detected and case to be closed. If customer call back, please OPEN NEW REPORT and escalate per normal case escalate to O&M team for futher assit. please inform cust accordingly TR id Unable to contact DOCKET CENTER () () at 9.45pm Pass case to follow up team Check in WEBSTAR: Service Number: TR ID: Status: Due Date/Time: Admin State: Call NOC at am NOC mentioned already reset port. ADSLAM Ident Code: VCI No: Unable to contact customer after 3 attempt. Call customer () at pm Already informed customer to recheck on the connection. Already informed to customer as per WEBSTAR. Customer acknowledge and agreed to closed report. If customer call back and if problem still persit please recheck the troubleshooting and RE-OPEN back and pass to level 2. Report closed. There is connection after TR closed. Check in Session DB / view event MCMB customer already can make connection. If customer call back and if problem still persit please recheck the troubleshooting and RE-OPEN back and pass to level 2. Report closed. Please verify the correct service number and update the report. If the service number that customer using is DAT CODE: DEL please ask whether customer have transfer location, transfer service number or whether account been suspend before or change ownership. If any of the activity take place, PLEASE UPDATE ALL THE INFORMATION AND REOPEN THE CASE AND PASS TO LEVEL2. Call customer () at pm Already informed to customer on the service interruption. (Klang Valley) Customer acknowledge. If customer calls back with the same symptom, please check outage status before re-escalating. Report closed. Kbase: Please be informed, there is a service interruption in Klang Valley areas . THIS REPORT IS INCOMPLETE REPORT. THERE IS INSUFFICIENT INFORMATION IN THE REPORT. PLEASE CREATE COMPLETE REPORT AND CREATE REPORT USING LOGIN ID. REPORT CLOSED. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ https://tmbill.tm.net.my/iCoMSWeb/login.jsp (ICOMS) http://sams.tm.net.my/CustomerCenter/search.asp (SAMS) http://sams.tm.net.my/MarketingCenter/search.asp http://202.188.0.202/bin/querySessionDB (SESSION DB) http://10.1.56.6:8080/WebSTARS/index.jsp (WEBSTAR) http://10.1.56.132/WebSTARS/Login.jsp http://202.188.127.44/WebSTARS/Login.jsp ========================================================] Currently WEBSTAR DOWN. (22.04.2006) Unable to proceed with docket. Need to proceed when WEBSTAR ok. ==================================================================================================================== PROBLEM STILL PERSIST ASSIGN TO TO_SSC FOR FURTHER ASISSTANCE GOT 2 TR BUT PROBLEM STILL PERSIST No session dial up since account activated. Pass case to : TOSC_SIB_DIY_ACTIVATION Check in WEBSTAR: Service Number: TR ID: Status: Due Date/Time: Admin State: ============================================================================================================================================ Confirm outage with the symptom DSL Off (Ampang) & DSL Stable (Kuala Pauh). Areas impacted are Ampang &Kuala Pauh (between JlnTun Razak & Kpg Baru). Restoration work in progress, no definite resolution timeframe. Please inform customer of the outage. Confirm outage, DSL Stable error 676/678. Areas impacted are TTDI, Kepong & Damasara. Customer informed of restoration progress. If customer calls back please check outage status in KBASE before re-escalating. No definite timeframe for resolution. Confirm outage, DSL Stable error 676/678. Areas impacted are TTDI, Kepong & Damasara. Customer informed of restoration progress. If customer calls back please check outage status in KBASE before re-escalating. No definite timeframe for resolution. Report closed. Call customer () at m Already informed customer that there is service interuption where the upgrading works in Klang Valley may also contributing factor. Customer acknowledge. If customer calls back please check outage status in KBASE before re-escalating. Report closed. Call customer (Mr Amir) at 5.10pm Already informed customer that ATM links to East Malaysia (Sabah and Sarawak) was reported down since 9th September till 25th September due to submarine cable outage in Miri. Customers may experiencing service interruption. Customer acknowledge. If customer calls back please check outage status in KBASE before re-escalating. Report closed. Unable to contact customer at 6.35pm 0198272633 - no answer 084215860 - ringing nobody pickup Need to informed customer about the service interuption. KBASE ATM links to East Malaysia (Sabah and Sarawak) was reported down since 9th September till 25th September due to submarine cable outage in Miri. Customers may experiencing service interruption. Please inform our customers that TM Net will be performing an upgrading exercise to the Streamyx system nationwide from 5th – 19th September 2006 daily from 12:00 a.m. till 6:00 a.m. As a result, tmnet streamyx customers may experience disconnection and slow browsing during the stipulated time period. ================================================================================================================================= Confirm outage, DSL Stable error 691, 676/678. Customer informed of restoration progress. If customer calls back please check outage status in KBASE before re-escalating. No definite timeframe for resolution. Customer acknowledge and agreed to closed report. Report closed ==================================================================================================================================== ================================================================================================================================================================= PPOA TEMPLATES 1. Connection Failure USERNAME: @tmnet, CONNECTION FAILURE, telnet and ping IP...fail, IP ADDRESS :, SUBNET MASK: 255.255.255.252, MODEM : , PACKAGE: , RESET MODEM : YES, REQUEST O&M ADSL TO CHECK... ~THANK YOU~ 2. Frequent Disconnection USERNAME: @tmnet, FREQUENT DISCONNECTION, IP ADDRESS :, SUBNET MASK: 255.255.255.252, MODEM : , PACKAGE: , RESET MODEM : YES, REQUEST O&M ADSL TO CHECK...~THANK YOU~ 3. Connected But cannot Browse USERNAME: @tmnet, CONNECTED BUT CANNOT BROWSE, ALREADY CONFIGURE DNS, IP ADDRESS :, SUBNET MASK: 255.255.255.252, MODEM : , PACKAGE: , REQUEST O&M ADSL TO CHECK... ~THANK YOU~ 4. Connection Very Slow USERNAME: @tmnet, CONNECTION VERY SLOW , ALREADY CONFIGURE DNS, IP ADDRESS : , SUBNET MASK: 255.255.255.252, BANDWIDTH TEST: , MODEM : , PACKAGE: , REQUEST O&M ADSL TO CHECK... ~THANK YOU~ 5. Modem Faulty USERNAME: @tmnet, MODEM FAULTY... PLEASE REPLACE MODEM, IP ADDRESS : , SUBNET MASK: 255.255.255.252, MODEM : , PACKAGE: , REQUEST O&M ADSL TO CHECK... ~THANK YOU~ ========================================== PPOE TEMPLATES 1. Connection failure (DSL Blinking) USERNAME : @streamyx, CONNECTION FAILURE, DSL LIGHT BLINKING, MODEM : , RESET MODEM : YES, OS : , PACKAGE : , REQUEST O&M ADSL TO CHECK... ~THANK YOU~ 2. Connection Failure (Error 678) USERNAME : @streamyx, CONNECTION FAILURE, DSL LIGHT STABLE, ERROR 678, MODEM : , RESET MODEM : YES, OS : PACKAGE : , REQUEST O&M ADSL TO CHECK... ~THANK YOU~ 3. Frequent Disconnection USERNAME : @streamyx, FREQUENT DISCONNECTION, DSL LIGHT sometimes blinking, Reset modem : YES MODEM : , PACKAGE: , OS : , REQUEST O&M ADSL TO CHECK..~THANK YOU~ 4. Connected But Cannot Browse USERNAME : @streamyx, CONNECTED BUT CANNOT BROWSE, ALREADY CONFIGURE DNS, MODEM : , PACKAGE: , OS : , REQUEST O&M ADSL TO CHECK... ~THANK YOU~ 5. Connection Very Slow USERNAME : @streamyx, CONNECTION VERY SLOW , ALREADY CONFIGURE DNS, Bandwidth Test : , MODEM : , OS : , PACKAGE: , REQUEST O&M ADSL TO CHECK... ~THANK YOU~ 6. Modem Faulty (Package With Modem) USERNAME : @streamyx, MODEM FAULTY... PLEASE REPLACE MODEM , PACKAGE WITH MODEM , MODEM : , OS : , PACKAGE: , REQUEST O&M ADSL TO CHECK... ~THANK YOU~ 7. Modem Faulty (Package Free Modem For 1 Year Warranty) USERNAME : @streamyx, MODEM FAULTY... PLEASE REPLACE MODEM , PACKAGE WITH FREE MODEM FOR 1 YEAR WARRANTY, MODEM : , OS : , PACKAGE: , REQUEST O&M ADSL TO CHECK... ~THANK YOU~ ==========================================