Michael J Thompson
[email protected]

Education

     Idaho State University, Pocatello, ID
     Graduated May, 2003 with 2 Associate of Applied Science Degrees:
     Computer Software Engineering/Internet Programmer
     Computer Software Engineering/Language Specialist

Computer Skills

     � Programming languages:  Have analyzed, designed, developed,
     documented, and performed troubleshooting on programs in COBOL,
     Visual Basic 6.0, Oracle, C and C++, SQL, UNIX, perl, and COBOL with
     embedded CICS 
     � Databases:  Oracle and Microsoft Access
     � Word Processors: Microsoft Word and Microsoft Works  
     � Operating systems:  Windows 9x, 2000, XP, Unix, IBM AS/400, and IBM Z/OS.
     � Systems Analysis and Design
     � Systems Development
     � Networking
     � HTML
     � Troubleshooting / Building Computers
     � Able to work both independently and in group settings
     � Able to learn new computer concepts and technologies quickly
     � Enjoy working with and learning about computers
     
Work Experience

Jan. 2005 - Present	
      Shim Enterprise Inc. (Ogden DISA - DLA/OST), Layton, UT
      Restart/Recovery Specialist / Help Desk
      �	Monitor DISA systems (SAMMS, DSS, DITCO, FLIS, FAMIS) running on the IBM 
        OS/390 platform with a variety of software products including: Control-M, 
        Formula, Enterprise Manager, and system logs.
      �	Recognize, troubleshoot, and diagnose system errors and abends.  Perform 
        restart/recovery procedures or contact appropriate technical support personnel
        to quickly resolve any system errors or abends.
      �	Communicate with a variety of DISA customers and technical support personnel
        over the phone to resolve any issues.
      �	Document all phone calls, system errors, abends, and action taken using Remedy,
        Microsoft Word, and the appropriate turnover logs.

Aug. 2004 - Jan. 2005	
      Ideal Construction, Chubbuck, ID
      General Contractor
      �	Assisted in framing of new homes and commercial businesses.

April 2003 � Aug. 2004	
      Ram Construction, McCammon, ID
      Construction Assistant
      �	Assisted in a variety of construction projects.

April 2002 � Feb. 2003	
     Gem State Distributors, Pocatello, ID
     Warehouse worker
     � Worked in warehouse loading trucks for delivery.
     � Supervised and trained employees.

Feb. 2000 - April 2002   
     Convergys, Pocatello, ID
     Entertainment Consultant
     � One of the nation's leading phone consulting companies.
     � Used various computer programs and systems to assist Directv   
     customers in billing questions, activating and changing programming,
     and scheduling equipment installations.
     � Promoted 3 times to a "Level 4 Consultant".
     
Jan. 1998 - Dec. 1999
     Two years of voluntary service throughout New Zealand.

May 1993 - Dec. 1997
     Tuxedos Now, Chubbuck, ID
     Assistant Manager / Shipping and Receiving Manager
     � Effectively communicated with retail customers one-on-one to
     ensure quality service.
     � Prepared shipments to be shipped to various wholesale customers.
     � Supervised and trained new employees.
     � Promoted to Assistant Manager after 3 years.

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