Small business network
Medium size business network, switch and router setup
Resource sharing (file server, print server, NAS server, web server)
Secure Remote Access and Remote administration (VPN or 56K dial-up)
Complete Remote control (PC anywhere) and/or web based resource sharin
Backup server (Arcserve, Backup Exec), DLT
Exchange server & SQL server backup (agent)
NAS or SAN (iSCSI or fiber channel) failed over option and full redundanc
Windows base workstation
Monitoring calls, recording calls, monitoring agents, reports (unanswered calls,agents productivity,customized reports)
Voice over IP: IVR and real time applicatio
DNS, domain name registration
Internet Access (dial-up modem pool, DSL, wireless access, T1 connections -router)
Firewall, Proxy, security services (DoS), intrusion detection, Internet activity reports
Intranet applications (Customer service, Customer Database, Quality Assurance, activity reports, etc)
Credit card processing and check by phone (online processing)
Email server (Exchange) and email client (Outlook, Outlook express, Web client
account payable (vendor invoices and payments)
account receivable (customer invoices and payments)
general ledger for tracking budget and producing financial statements
such as income statement, balance sheet, bank book
inventory (stock level and costing)
sale analysis, customer database, customized report
