Support Engineer, Global Customer Services: Oracle Corporation, Cairo June 2006 - Current
� Role:
1. Demonstrate commitment to excellent service in day-to-day operations.
2. Work collaboratively with customers to determine their needs and identify appropriate solutions.
3. Ensure that customers and decision makers are influenced.
4. Identify and assemble resources across global functions to provide insight into emerging issues and to resolve them.
5. Develop a strong global network for mutual assistance and knowledge exchange.
6. Foresee issues that might adversely affect work quality and develop contingency plans.
7. Identify the critical elements of a problem and alternative ways of resolving it.
8. Focus on key goals and assist team members in implementing change.
� Competency:
Oracle Identity Management: allows enterprises to manage end-to-end lifecycle of user identities across all enterprise resources both within and beyond the firewall. Oracle Identity Management is a member of the Oracle Fusion Middleware family of products.
� Oracle Access Manager
� Oracle Identity Manager
� Oracle Identity Federation
� Oracle Web Services Manager
Senior Software Engineer: ITWorx, Cairo June 2005 - June 2006
� Role:
1. Developing Project documents (Design documents).
2. Responsible for developing using J2EE technologies, unit testing and fixing bugs.
� Projects:
1. EITC du portal: du is the new telecommunication services provider in the UAE. The project offers a variety of online services for subscribers and non-subscribers such as viewing content about news, events and offers, viewing and paying bills for postpaid subscribers, viewing balance and top-up for prepaid subscribers, paying bills for enterprises, an e-shop, etc.
Resposibility:
� Leading team members to implement Shopping Cart use cases
� Designing Shopping Cart part.
� Making estimates regarding some change requests
� Making sure the requirements are implemented on time
Technologies used:
� IDE: Bea WebLogic Portal 8.1
� Database: Oracle 10g Database
� Frameworks: Weblogic Page Flow, Hibernate, Web Services
� Rational as a design tool
� CVS as source control
2. Arab National Bank Consumer Portal Application in KSA: a web based application that provides the following banking functionalities to the bank customers over the internet:
1. Accounts information and balance enquiry
2. Trading shares info
3. Money movements via SWIFT, SARIE, and SADAD bill payment in KSA.
4. Managing beneficiaries
IDE: IBM Websphere Application Developer 5.1.2
Platform: Oracle 10g Application Server.
Backend: Oracle 10g Database
Framework: Struts.
Source control: Subversion (a CVS alternative).
Resposibility:
1. Designed the whole application on IBM Rational Rose, procuding UML diagrams that were used to develop the design documents, and to produce the baseline to building the code.
2. Developing the application using Websphere Application Developer 5.1.2 on Oracle 10g Application Server and Oracle 10g Database
3. Unit testing the applicatoin modules using JUNIT.
Software Developer: Raya Software, Cairo June 2004 - June 2005
� Developing enterprise applications using J2EE technologies( jsp, servlets, beans,struts, javascript) on Oracle10g Application Server, Oracle 10g Database, and Oracle Jdeveloper 10g.
� Developing applications using Oracle Portal.
� Projects:
-Minstry of Communications and Information Technology Portal (Struts). Integration with C++ applications using Java native interface (JNI). (Text To Speech, and e-Commerce server)
-Rifada Time Share J2EE Application : Time share sales application for residential units in Saudi Arabia. (IBM MVC).
On Job Trainee: Institut f�r Umweltinformatik,
Hamburg Germany, January 2004 - February 2004.
� Trained on Umberto Software for material flow analysis.
� Teained on SimaPro Software for life cycle assessment.
� Conducted a market study for middle east region
Software Developer: valuesys, Cairo july 2002 - August 2003
� Developing web based applications using java, jsp, beans, javascript, and Oracle Developer6 (Reports) on Oracle 9i Database, and Oracle 9i Application server.
� Installation, implementation, and technical customer support of company?s products at customers sites.
� Products: Value HR, human resources web based application on oracle platform.
Skills:
Programming Languages/framweoks: Java, JSP, HTML, JavaScript, Struts, Junit
Databases: Database design(ER-Modeling) , SQL , Oracle10g Database.
Development Tools: IBM Websphere Application Developer 5.1.2,IBM Rational Rose Professional, Eclipse, Oracle Jdeveloper 10g, Jasper Reports, Oracle Reports 9i, Quest TOAD, Quest Qdesigner, Quest SQL Navigator, Log4J, Microsoft SourceSafe, Subversion.
Operating Systems: Windows XP, Linux (RedHat, Suse), MS-DOS.
Teaching Skills:
Lecturer/Trainer: IBM -Compex for IT
� Microsoft Operating Systems trainer.
� Microsoft Packages trainer.
Lecturer/Trainer: Alexandria Institute of Technoogy AIT (Ragab)
� Microsoft Operating Systems trainer.
� E-commerce track trainer.
Lecturer/Trainer: Master Computer Cernter, Alexandria, Egypt. February 2001 ? August 2001
� MCSE official curruculum trainer.
Lecturer/Trainer: Integrated English Language Program II (IELPII), USAID, Alexandria, Egypt. 1999
� Training 30 ESP instructors the basic internet skills, web browsing, web search, E-mail.
Certifications:
IBM Certified IT Professional:
professional training in Applications Development.
CIW Associate (Certified Internet Webmaster) www.ciwcertified.com :
knowledge of Internet technologies, network infrastructure, and Web authoring.
Languages:
� Arabic: Mother tongue
� English: Excellent understanding , Excellent writing , Very Good speaking. (TOEFL Score 620)
� German: Very Good understanding, good writing, good speaking
Management and Business Courses:
� Leadership skills
� Change Management
� Innovation Management
� Project Management Fundamentals
� Marketing Management Principles
� Small Business
� E-Business fundamentals
� Basic Internet Sales skills
� Advanced Internet Sales skills
