problem statement:  customer service is a nuance and also convinience,

                    ability to fix or affix a prefixed appoint ment offers distinct advantage.


opportunity :  looking or evaluating pro's and con's  ...a payment ...credit-card billed based
                affixment of appointment offer's the best convinience both to the customer and the
                company.

                while billing of consumables and warranty can be taken or addressed in a amicable 
                manner, this way cold calls and unwarranted nuances can be avaoided,



Note: The above problem statement having been encountered in various scenarios
      and detailed in various 'Proof of concepts' as mentioned in 
      
       http://uk.geocities.com/ravivenkatus/projects.pdf
       http://ravishankarkv.tripod.com/projects.pdf
        ....apply appropriate
      'use-case' modeling, rationalize and arrive at a workable and feasible 
       solution both commercially and techinically viable.


   
   
