Opportunity: In the context of administration of servers (It)

             in production and various other environments, It is 

             possible enable outgoing mail ...were smtp daemon is

             configured or a routing server is configured ...

             Hence ...given the adeptness of the most administrators,

             while most companies provide an interface to log a service

             call or request on their website or via Email.


             An ideal mechanism or means would be  a application that
 
             on the lines of the windows help ...that gives instructions
             on troubleshooting ....which an organized means of selectively
             diagnosing or troubleshooting a hardware or service 


             given the context a menu based application (one may also refer to
             the SMIT or SAM in the context for reference) that lets the operator
             select the specific hardware or resource or service ....while the
             system collects, the required logs, stats and analysis reports

             which can be sent or routed over email or https or sms transmission to
             log a service call or request with all most of the required information
             ...required for service engineer analysing or diagnoising the problemo.


             In the above context ....from one of my earlier work place (viz. veritas
             software corp ...one Mr. Jerry Adams ...compiled set of scripts that
             or optimized to log or capture the various statistic's required that 
             would help a production support engineer understand or diagnoise the
             problem from system crash ...memory leak ...etc ...which may be handy
             in the given context. 


             Even the 3rd party softwares or utilities can provide such interface,
             for diagnising the problem or bug in their softwares.
             
            
 

Note: The above problem statement having been encountered in various scenarios
      and detailed in various 'Proof of concepts' as mentioned in 
      
       http://uk.geocities.com/ravivenkatus/projects.pdf
       http://ravishankarkv.tripod.com/projects.pdf
        ....apply appropriate
      'use-case' modeling, rationalize and arrive at a workable and feasible 
       solution both commercially and techinically viable.