Problem statement : automated timesheet, login smart card systems, timekeeper, authentication management systems, voice-call-manager, epbax systems potential expandable solutions into the bss/oss ...namespace in telecom domain. Opportunity : Given the context of scope of integrated solutions that can integrate and track , the epbax/voice_call managers viz. incomming out , out-going calls ability to integrate and track the same with automated time-keeper, logger and authentication systems, monitor incomming/outgoing calls ...trace/track validity and authenticity of calls as also maintain caller-sheet for individual users and extensions on a epbax or voice_call manager. ability to export such logs and data into DSS systems (spread sheets) for managament utilization, as also ability to use a pin or authentication for all out-going calls from such epbax or voice call managers. A clustered hosts to loadbalance the traffic or authentication requests viz. mcs or other such cluster's in the market ...should suffice, to scale the solution feasible in to large mobile networks, given the context of a 'cell' ...centric GSM networks ...thus scalable to any of the gsm/wll ...ability import / export such data (utilization of services ...call duration, pulse rate ...etc) ...into dss/BI systems for management decision making and CRM utilization would be of great use. ----------------------------------------------------------------------------------------------------------------------------- Note: The above problem statement having been encountered in various scenarios and detailed in various 'Proof of concepts' as mentioned in 'http://uk.geocities.com/ravivenkatus/projects.pdf' ....apply appropriate 'use-case' modeling, rationalize and arrive at a workable and feasible solution both commercially and techinically viable.