Email [email protected]
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Objective
To obtain a position in a dynamic company that will utilize my talents and abilities, with room for advancement.
PROFESSIONAL CERTIFICATIONS:
A+ Certification (Certified Service Technician), December 21, 1999, Registration # EIEDTT3069
CSS Certification (Certified Customer Service Specialist), December 13, 1999, Registration # CSSNC216
COMPUTER KNOWLEDGE:
Hardware: Motherboards, Memory, NIC Cards, CD-ROM, Floppy Drives, Printer, etc.
Software: Microsoft Word, Excel, and Power Point. Web Page Design: HTML 4.O, Front Page
PC Operating Systems: MS-DOS Window 3.1/95/98 and 2000.
Network Operating Systems: Windows NT Server, NT Workstation, and Novell Netware 5.0
COMPUTER EXPERIENCE:
Attended fast paced one- year course designed to afford students in depth knowledge of PCs and networking while
providing extensive hands-on training.
Implemented a network of twenty computers using a Windows NT operating system
Assembled and disassembled numerous computers to perform upgrading and repair functions
Knowledgeable in hardware and software installation and conflict resolution
SUMMARY OF QUALIFICATIONS:
Ability to work cooperatively with individuals of diverse backgrounds and cultures
Skilled in dealing with the public with professionalism and diplomacy
Enthusiastic, dependable, self motivated; assumes responsibility necessary to get the job done
PROFESSIONAL EXPERIENCE:
MCI WorldCom April 2000 to Present Cary, NC
Tech Support Specialist
Provides technical assistant to Sales field organizations, customers, and staff
Analyses network outages to identify, troubleshoot, and resolve routine to complex problems.
Handles direct order processing support, (Global and Domestic)
Hampton Inn March 1998 to Present Archdale, NC
Customer Service Representative
Create and maintain a simple, highly workable system to increase efficiency of check in for guests
Assists hotel guests with check in, hotel services, and handle daily cash reconciliation
Assist customers with discrepancies in hotel billing and reservations, handle telephone
Slaine Hosiery January 1997 to 1998 High Point, NC
Quality Control Inspector
Monitored 12 positions on production floor to identify and correct defects in product
Trained employees in Standard Operating Procedures (SOP) and proper use of machinery
Collected information daily updating of written reports to management
EDUCATION:
ECPI College of Technology February 1999 to 2000 Greensboro, NC
Diploma in Computer Electronic
Accredited by: The Accrediting Commission for Career Schools and Colleges of Technology.
FOREIGN LANGUAGES:
Fluent in Urdo and Afghani with familiarity in reading Arabic