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SHAFQAT MUZAMIL
Email: [email protected]
Contact: 9891490907
Summary: -
Offering advanced skills to secure and serve in a reputed organization at a responsible and challenging position that would enable me to broaden my current skills and challenge my various abilities to their full strength in IT system/ Management technology and environment with strong interpersonal communication and Service management skills. An energetic, self-motivated and goal oriented Network Professional with an ability to prioritize in a Multitask and multinational environment. Looking for organization that offers career growth and a chance to achieve goals through persistence hard work. Seeking position in systems development where expertise in Service Management role. Expert at leveraging technology to serve business needs. More than two years experience leading architecture, design, development, testing and support of enterprise systems. Expertise includes Second Level Support, IT service Support, and ISP telecommunications sectors.
Summary of Qualifications: -
* Passed 12th High School from Jammu & Kashmir State Board School Education in 1998 with subjects Physics, Chemistry and Biology (Medical stream) and with additional Mathematics (Non Medical).
* B. Com from IASE Rajasthan
Certifications: -
Microsoft Certified Professional (MCP)
Microsoft Certified System Engineer (MCSE 2000),
Microsoft Certified System Engineer (MCSE 2003),
Microsoft Certified Systems Administrator (MCSA 2003)
Cisco Certified Network Associate (CCNA).
Information Technology Infrastructure Library Certified (ITIL).
Health Insurance Portability and Accountability Act (HIPAA Web Based Certified)
Hp certified for Server Automation.
Six Sigma Certified (Yellow Belt)
Presently working:
BirlaSoft Corporation (From June 07 � Present)
Client: GE Corporate
Sr. Software Engineer/Shift Lead
Responsibilities:
Project: GE North American Payroll
Processing NA Payroll, Benefits admin and Pension streams & Adhoc requests from Autosys & PIA.
� Performed Autosys Configuration for new Instances, Autosys Refresh from Production to SIT & Dev regions.
� Creation of JIL (Job Identifier Language) in Autosys & inserting them into the Autosys Database. Scheduling Time Triggered jobs & creating custom calendars in Autosys.
� Testing Autosys Database for connectivity or performance related issues.
� PeopleSoft Integration with Mainframe & Autosys.
� Internal Object Migrations from DUT to FUT to SIT using Application Designer.
� External Object Migrations from DUT to FUT to SIT from PVCS & UNIX.
� Performed Base Table Compares, Full Database Compares, Code Syncs, Retrofitting of Peoplesoft objects, Generating compare reports using Beyond Compare tool, Online Volume Testing.
� Running Sysaudit, DDDaudit & Alteraudit reports & resolving the issues.
� Successfully handled Quarterly Major Releases, Weekly Minor Releases.
� Highly involved in Production Release Pre-Cutover, Cutover & Post-Cutover tasks for Peoplesoft & Autosys.
� Setting up Encryption Keys in Unix DB for GE external vendors.
� Involved in setting up FTP Inbound/Outbound Parameters for the files to go to third party vendors, Mainframes and File Servers.
� Taking Security Backups as part of weekend tasks.
� Creating Database links for data export/import, Running Sql updates & Datamover scripts.
� SQR Migrations, COBOL Migrations & COBOL Compilation in UNIX.
� Performed PIT Cloning for testing purposes.
� Performed Data Reductions from Production environment to SIT or Dev Regions.
� Providing User Security in Oracle/Peoplesoft, New ID Creations.
� Implementing and Maintaining PeopleSoft Security such as User Creation, Object Security, Single Sign-On related issues, Report Node configuration, Portal Security Sync, Password Controls.
� Production Support for PeopleSoft Instances.
� Worked on minor issues related to Application Messaging & Bouncing Pub/Sub Services.
� People Soft Database/PIA installation & Maintenance of PeopleSoft applications including HRMS, CRM, and GCRM.
� Coordination with Onsite team for Application Messaging Configuration (Integration. Broker) and Troubleshooting.
� Administration and support for People Tools 8.47 and CRM 8.22.
� Involved in new Instance Builds & doing the NT Process scheduler configurations.
� Peopletools Installation 8.48.
� Troubleshooting & handling customer cases to resolve PeopleSoft issues.
� Configuring and Maintaining / Bounce Application Server, Process Scheduler and Web Server with Clear cache.
� Fixing issues related to Application Server, Process Scheduler, Report Nodes and Gateways.
� Upgraded all environments to Micro - Focus COBOL Compiler 4.0 SP2.
� Instance Refresh (Target Hostile & Target Friendly) & IVT (Instance Verification Tests).
� Taking Cold backups, Logical backups (Import and Export) and Hot Backups
� Familiar with Applying Tax Updates & Patches.
� Responsible to provide the 24/7 support for production databases
� Involved in the inspection of code, Maintaining quality reviews and improvements, Preparing user documentation & Checklist, Technical Testing and checking the integration of other programs.
� Involved in Change Management tasks, Disaster Recovery, BCP Planning, Manual failover of Production Servers, Business interaction with Functional & Corporate users.
Work Experience: -
Perot Systems Corporation (August 2006 � June 2007)
Service Desk Analysts
Responsibilities:
Providing IT Support to Perot Systems Employees and Perot Clients on
Support on all Application, Security, system and Network resources.
Remedy (OPAS): Tracking, Turn around time follow up, Maintaining SLA and volume on Severity Tickets of responsible projects.
PeopleSoft (ERP): Troubleshooting on Expense, Time sheet reporting and smooth transitioning of all HR Functions.
Active Directory Consoles: Support on Security and rights protections i.e. password protections and intruder lockout. Configuration of Active Directory Services (ADS).
VPN: Support on Installation, Maintenance and troubleshooting.
Novell: Support on Security and rights protections i.e. password protections and intruder lockout in Webmail (Outlook).
MsOutlook: Configuration, Maintenance, Exchange issues, Creating Profiles, Issue with RPC over HTTP and PST�s.
Escalations of High Severity issues through Remedy ticketing Tool (Based on ITIL Practices).
Following ITIL standards while working extensively on Remedy OPAS (Operational Process Application Suite).
An Active Member of the change management team and technical documentation of given projects.
Served as an active member of the process transitioning team in my present organization.
Comfortable understating of client needs and delivering quality.
Responsible for asset management and technical assistance of employee desktop, applications, Network, system resources and mobile/PDA�s.
Test upgrades and patches prior to rollout to facilities.
Undertaking the day-to-day activities like user profile creation, password reset, file sharing, printer configuration and etc.
Projects: PSCG (Perot Systems Group), PharmaCare, NLG and MKS.
vCustomer Pvt Ltd (Feb 2004 � May 2005)
Client: Hewlett Packard (hp)
Sr. Technical Support Engineer
Responsibilities
Providing technical Support for hp Network Printers and Wireless Printers.
Physical LAN.
Client�server, peer to peer logical networking with windows 95/98& Windows XP.
Installations/test /troubleshoot for all types of modems for internet /E-mail.
Installations& commissioning of internet/e-mail services with different software�s.
Support on Wired/Wireless Routers, Switches and Hubs.
Positive feedback from the clients regarding service provided.
(Awarded as Excellent Performer by hp).
Sr Level: Building, leading and second level support to teams.
Took the help of any technology to improve support functions.
Created effective PowerPoint presentations or even seminars.
Consistent presentation of a professional image, both on the phone and in person.
Contribution on any special projects.
Update process models and relationship to data and technology.
.
IBM (May 2005 � July 2006)
Client: National Transcommunications Limited (NTL), Major UK Based ISP
Sr. Tech Support
Responsibilities
Providing technical Support for NTL clients around UK.
Physical LAN
Logical networking with windows 95/98& Windows XP.
Installations/test /troubleshoot for all types of clients modems for internet /E-mail.
Configuration and troubleshooting of Outlook Express.
Troubleshooting and Installation of Firewall and Anti Virus Software.
Configuration and troubleshooting of Clients Set Top Box (Cable services).
Trace root troubleshooting and tracking of UBR for smooth Packet transfer.
Installations& commissioning of internet/e-mail services with different softwares.
Support on Wired/Wireless Routers, Switches and Hubs.
Excellent feedback from the clients regarding service provided.
Top the stack rank because of sound technical knowledge.
(Awarded as Shining Star in Performance by IBM)
Key Skills: -
Proficiency in all aspects of Service Management, Networking and IT systems.
- Leadership: Positive thinking and result oriented approach.
- Communication: Ability to negotiate mediates and resolves discussions.
- Managerial: Sound understanding of management principles.
- Technical: Strong background of Technical skills.
Additional Skills and Technical Expertise: -
CompTIA A+
Network Os/SERVER: - Configure Windows NT / Windows 2000.
Applications: - Ms word, Power Point, Ms Excel, Photoshop, Coral Draw.
Protocols: DNS, DHCP, WINS, TCP/IP, Active Directory, Open Systems Interconnect (OSI), Cisco Internetworking Operating System (IOS), IP Routing, Switching, Network Security, Integrated Services Digital Network (ISDN), Internet Protocol (IP), IPX, and Transmission Control Protocol (TCP), routing algorithms include Routing Information Protocol (RIP), Firewall, and Frame Relay.
LAN / WAN: Enterprise Infrastructure, Design, Implementation and troubleshooting Network, Diagnosis and development of problem solutions, Web Site Designing. Technical Documentation and PC, Hardware, Network Maintenance, and Cabling
Personal Strength
* Hardworking
* Can�t compromise with my ethics.
* Enjoy challenging jobs.
* Having good communication and technical skills
* Adaptable in any multi task environment.
Extra Curricular Activities & References
Reading Books, Reading Newspaper, Writing articles (Pub: Excelsior and BBC), Business magazines, Martial Arts (Green Belt Taekwondo), Internet Surfing, Listening Music, Swimming, Prize Winning participation and organization of various, cultural, social and sports activities.
References: -
JOYTEEN ARORA
Team Lead (DeskJet)
vCustomer Services Pvt. Ltd
Mathura Road
NIRLIPT ARUN
Deputy Manager Operations
IBM Daksh
Gurgaon
ATUL KUMAR SINGH
Team Lead (Operations)
Service Desk
Perot Systems
Noida
LAST UPDATED ON April 27th 2008
