Discipline

Sometimes pool users want to do things which could compromise safety or interfere with the enjoyment of others. In such cases, they may take a hostile view of any intervention.

So, lifeguards need to be good < people managers> able to quietly, tactfully but firmly ensure that safety rules are followed and good order maintained at all times. If there is a potential discipline problem, the following points will help to avoid confrontation developing. Lifeguards should:

1)      smile and approachable

2)      establish eye contact

3)      be courteous but firm

4)      give reasons for any warning or instruction

5)      avoid anger or inappropriate language

6)      never try to intimidate pool users, and

7)      above all, always remain calm and in control