TECHNICAL

o Point of Choice, Fairfield, Iowa, 1994–2005.

Project: Meals For You Admin Tools Documentation
Description: Instructions for clients using online administrative tools to customize Point of Choice website modules.

Project: My Menus/Healthy Touch Kiosk User Manuals
Description: User manuals for supermarket recipe kiosks, covering all aspects of user-related hardware and software. Included quick reference cards for maintenance and troubleshooting.

Project: Integration Manual
Description: Instructions used by kiosk manufacturer for assembling and testing software and hardware components.

Project: Technical Support Manual
Description: Software and procedure manuals documenting all aspects of technical support department, used in Australia to replicate company's technical support services.

Project: Recipe Text-Preparation Manual
Description: Instructions used by contract typists for encoding and formatting menus and recipes according to custom-software-specific guidelines.

Client: GROWMARK, Inc., Bloomington, Illinois (1993)
Project: IMS Home Office INVENTORY Operator's Manual
Description: Major update of a manual for proprietary software program used to track and maintain inventory for member companies of a farm cooperative.

Client: State of Iowa Department of Human Services, Des Moines, Iowa (1993)
Project: Employees' Manual
Description: Consulting project to research, make design recommendations, and write prototypes for new paper and on-line manual used to carry out human services functions, including Aid to Dependent Children, Food Stamps, Medicaid, Child Support and Recovery, and State Supplemental Assistance.

Client: Metropolitan Federal Savings Bank, Fargo, North Dakota. (1992-93)
Project: Financial Service Representative's Manual
Description: Policy and procedures manual used for training and reference. Included procedures for using the company's Customer Management Information system.
       
Client: Cargill Hybrid Seeds, Minneapolis, Minnesota (1992)
Project: Order Entry and Allocations Manual; Account Identification Manual
Description: Manual used during the development of the company's AS 400-based, in-house software system. Procedures for allocating, ordering, and tracking seed purchases and for maintaining account information about registered dealers.
       
Client: Kimberly Quality Care, Kansas City, Missouri (1991)
Project: 48X-Stand Alone User's Manual
Description: Procedures used in the processing of government-required Medicare and Medicaid health care documents. Manual used in conjunction with the Clinical Management System User's Manual (IBM System 36 environment).

Client: Allied Signal Aerospace, Kansas City, Kansas (1991)
Project/Description: Three training manuals documenting manufacturing processes. 

Project: MicroTools On-Line Help System
Description: On-line Help for a high-school level educational software program with basic word processor, database, and spreadsheet.

o MIU Computer Services, Fairfield, Iowa (1987)
Project: PC-Outliner Tutorial
Description: Getting-started user manual for PC-Outliner software program for use by college students.

Project: Student Financial Aid Booklet (1986)
Description: Updated and revised student financial aid information booklet given to current and prospective students and parents.      

ADVERTISING/MARKETING

o Point of Choice, Fairfield, Iowa, 1994–present
Write and edit advertisements and sales, marketing, and merchandising materials, including: brochures, fliers, letters, press releases, information kits, company website, etc.

o Freelance Writer & Editor, Miller & Associates, Fairfield, Iowa. Jan. 1990 to Jan. 1995.
Selected Clients: Megacards, Inc., Pelican Pure Water Co., HR Direct, Impact Solutions, Unified Technologies, and Hawthorne Writing Services.
Selected Fields: Banking, baseball collectibles, insurance, general retail, precious gems, computer imaging, toner cartridge remanufacturing, insurance, manufacturing, computer software, information brokering, water purification.

o Senior Copywriter, Fairfield Advertising, Fairfield, Iowa. Feb. 1988 to Jan. 1990.
Projects: Brochures, direct mail pieces, print ads, radio ads, and promotional materials for more than 40 clients. Supervised two staff writers.
Major client: Corporate Education Resources, Inc. (HR Soft), vendor to the Fortune 1500 in PC-based human resources management software and in HR consulting.

o Assistant to VP of Advertising, (Intern Position) Corporate Education Resources, Inc. (HR Soft), Fairfield, Iowa. Fall 1987.
Projects: Product brochures, magazine articles, and press releases. Assisted in administrative responsibilities, including media research and job scheduling.

BOOK EDITING

o MIU Academic Publications, Spring 1990.
Project: Copyedited The Physiology of Consciousness, written by physiologist R. Keith Wallace. Book discussed research findings in physiology and meditation and their implications for understanding human consciousness.

MAGAZINE AND NEWSLETTERS

o The Business in Fairfield Newsletter/Life in Fairfield, Feb., 1990 to Jan. 1995.
Description: Contributing editor and occasional writer of feature and informational articles for SE Iowa publication (circulation: 12,000).

o Editorial Consultant, Personalized Software, Fairfield, Iowa. Summer 1987.
Description: Wrote articles and edited company newsletter, The Portable Paper.

o Published articles in the following publications:
Fast Times, Computers in Personnel, Career Center Bulletin (Columbia University), Fairfield Source, The Business in Fairfield Newsletter, Life in Fairfield.

JOURNALISM

o Writer, MIU Review, Fairfield, Iowa. Fall 1986 to Spring 1987.
Description: Wrote, edited, and desktop-published articles for weekly university publication.