# Viewing the Account Log

The account log lets you view a subscriber's account history with Customer Care. You can check to see if a credit was applied to a subscriber account and can also notice a subscriber's pattern of contacting Customer Care.

This is useful if a subscriber is continually experiencing calling difficulties—for example, you might want to offer a problematic subscriber a credit to retain his/her business.

You can also view payment redirection events, folder ownership changes, and other hierarchy management events.

Click next to the event you want to read more about. The account information expands to display details concerning the event.

| Note | You can sort the Account Log by column heading. Simply click on the column heading name to sort the event list.

The active column is indicated by a triangle that appears next to the heading to indicate that it is the column being sorted on. The small triangle also indicates whether the column is being sorted in ascending or descending order.

Column | Description
Time | The time that the action was executed.
User | The ID of the user performing the action.
Event | The type of action occurring.
Item | The name of the item that was changed. (The account, product offering, priceable item, price list, etc.)
Details | Other helpful information about the Item or Event.

## See Also

Logging an Event