# Viewing Account Summary Information

The information on this page lets you answer basic subscriber questions, such as:

- When is my next bill due?

- Do you have my current address on file?

To update Account information, click Account Info from the Account menu on the left of the screen. If you only need to update the subscriber's contact information, you can select Contact Info, instead.

| Note | If you are speaking with the subscriber on the telephone, begin your dialog by asking the subscriber the security question that appears at the top of the page.

The information on this screen is broken down into three categories:

- Login Information: the account ID, status, and security question & answer

- Billing (or Contact) Information: name, address, phone number, and so on

- Account Information: this is information MetraNet uses for rating usage and discounts correctly

| Note | In the Payment End Date field, the effective end date may display with a time, as well as a date. For example: The time is for display purposes only; entering a different time will not change anything. End dates are always 11:59:59 PM.

You can view and edit other information pertaining to the selected account. Use the Account menu to see:

- details on account status: Account State

- details on the account's payment methods: Payment Methods

- details on active, inactive, group, and individual subscriptions: Subscriptions

- details on the account's aliases
  : Edit Aliases

| Tip | If this account isn't the one you were searching for, you can click to return to the page displaying the results of your search.