# Getting Started

The MetraCare™ application provides you with an intuitive graphical user interface that lets you maintain subscriber account information. It helps you, as a CSR or a CSR Manager, build and maintain customer relationships between the Service Provider and the subscriber.

## Before You Begin

MetraTech Platform’s dynamic ASP pages require that you set your Internet browser’s cache to refresh every time to ensure you always display the most current information. Therefore, you should set your IE 5.0 browser in the following manner:

1. Click Tools | Internet Options.

2. Click the Settings button on the General tab.

3. Select "Every visit to the page."

4. Click OK. The General tab reappears.

5. Click the Delete Files button.

6. Click OK.

If you are using a Netscape browser:

1. Click Edit | Preferences | Advanced | Cache.

2. Change the "Document in cache is compared to document on network" to "Every Time."

## A Note About the MetraCare User Interface Options and Audience

The options and menu items that appear on your user interface may differ from those described in this online help system. Your MetraCare user interface is configured by a Systems Integration team to meet your particular needs. Therefore, you may want to edit the contents of this online help system to provide definitions of your site's custom menu items and options. Please note that we created this online help system using RoboHelp HTML 2002. You can use any HTML editor you wish to update these pages, with limitations regarding the Table of Contents, Index and Search features.

Also, depending on your system implementation, CSRs and Account Administrators may have different permissions (capabilities) on the MetraCare system. For example, a CSR may not have access to certain administrative functions, such as the ability to issue credits over a certain dollar amount or to add or delete a CSR from the system. An Account Administrator might be have access to all functions of the application.

## See Also

About Security

Task Activation Buttons

Using the Navigation Bar

MetraCare Menus