# Issuing Credits

You can credit a subscriber's account for various reasons, such as:

- Dropped call

- Poor connection

- Bad Service, and so on.

## Steps

1. Select the reason for issuing the credit from the dropdown list. If the reason is not presented on the list, enter it in the Other text box.

2. Enter any additional information about the credit in the Invoice Comment text box. Please note that this information prints on the subscriber's bill.

3. Enter the amount of the credit. This is the credit amount that will be sent to the authorization center and must include tax.

| Note | Credit requests that are $3.00 or less are automatically approved. (This feature may vary due to your customization.)

4. Enter an internal comment about the credit. This is a comment that you want other CSRs to be able to read, but not the subscriber.

5. Enter the appropriate accounting code for department bill-back purposes, or if you want to track the credit.

6. Select Yes from the email notification dropdown list if you want the subscriber to receive an email about the credit.

7. Enter the subscriber's email address.

8. Enter any additional text that you want to appear in the subscriber's email.

9. Click OK. The page refreshes and you can issue your next credit.

## What's Next?

Viewing Credit Requests