# Welcome to MetraCare Help

Welcome to the MetraCare™ Help system. We designed this online help system to provide you with step-by-step instructions for administering all aspects of account information—including tasks such as adding new subscriber accounts, issuing credit requests, and adding new Customer Service Representatives (CSRs) to the system.

| Important | Throughout MetraCare, the menu entries and screens you can see are dependent upon your level of access. This help system describes all the choices available to users with the highest level of access. Therefore, you may not see all the choices described in the help.

Please note the following about this online help system:

- At the top-right of the screen, you'll see three icons:

- A question mark icon: . Click it at any time to receive context sensitive help

- A toggle icon: . Click on it toggle the screen to full-page mode (no menu visible). Click the icon again to view the left-hand menu. Note that this icon appears only when using IE 4.0 and higher.

- A log out icon: . Click this icon to exit and close MetraCare. Although you can simply close your browser window to exit MetraCare, MetraTech recommends that you use Log Out. When you click Log Out, all system components shut down and resources are freed up. Closing the browser window does not stop system components. Instead, they run until they reach automatic time out limits.

- You can also access the entire online help system from any MetraCare help page. You'll see tabs which link to the help system Contents, Index, and Search features in the left hand frame. From here you can access any topic you want to read more about.

- A Table of Contents and an Index tab appear in the left hand frame when you access the main Help system. Use these navigational tools to help you quickly and easily locate any topic you want more information about.

- Click the Search tab to enter a specific term or concept. All topics that contain your term or phrase appear in the left hand frame.

- Helpful notes are preceded by the following icon:

## What's Next?

Getting Started