# Updating Contact Information

You can add or update a subscriber's contact information on this page. For example, if your subscriber requests that their bill be sent to an address different from the bill-to address, you can enter a ship-to address here.

| Note | You can only add one ship-to and one bill-to address per account. However, if you need another contact type (in addition to Bill-to and Ship-to) your system administrator can add it so that it appears in the dropdown list for Contact Type.

In addition, a subscriber might want to establish multiple contacts for the same account—you can also enter that information on this page.

## Adding New Contact Information

To add new contact information:

1. Click Add to display the Add Contact Information page.

2. Enter your subscriber's contact name and address information.

3. Select the appropriate contact type from the Contact Type dropdown list. If the subscriber wants their bill sent to a different address, select ship-to and enter the appropriate ship-to name and address.

4. Click OK. A confirmation message appears.

5. Click OK again to access the Account Summary page.

## Updating Existing Contact Information

To update contact information:

1. Click next to the line item you want to edit.

2. Enter your subscriber's contact name and address information.

3. Select the appropriate contact type from the Contact Type dropdown list. If the subscriber wants their bill sent to a different address, select ship-to and enter the appropriate ship-to name and address.

4. Click OK. A confirmation message appears.

5. Click OK again to access the Account Summary page.