# Adding a CSR to the System

You can add a new CSR (Customer Service Representative) to the MetraTech Account Manager system.

## Steps

1. Enter the CSR's general information, such as name, email, user name, and password. Only the User Name and Password (and Confirm Password) are required; the other information in this section is optional.

| Note | The username can be as long as 32 characters and may contain spaces. Apostrophes are also accepted. However, the password cannot contain spaces, but may contain up to 32 characters.

2. Select the language that will display on the CSR's MetraCare application.

3. Optionally, select the country where the CSR resides from the Country dropdown list.

4. Click OK. A confirmation screen appears; click Close to continue.

The page refreshes and you can select another CSR account to modify.

## See Also

Updating CSR Information