# Viewing Credit Request Details

You can view details about an individual credit request from this page.

Field Name | Description
Reason | You will see Dropped Call, Poor Connection, Bad Service, General Dissatisfaction, or Other from the dropdown list. Please note that these values will differ due to your system's configuration.
Invoice Comment | Any additional information about the credit that is printed on the subscriber's bill.
Amount (USD) | The credit amount before taxes that is sent to the authorization center. Please note that the value in parentheses depends on the subscriber's currency.
Status | This will be either Approved or Denied.
Internal Comment | Any additional information that has been entered to inform other CSRs about this credit.
Accounting Code | The appropriate accounting code for department bill-back purposes, or a code to use to track this credit.
Email Notification | This says Yes if the subscriber was sent an email about the credit.
Email Address | The subscriber's email address.
Email Text | Any additional information that the subscriber needs/needed to be informed about his/her credit.