# Editing a Credit Request

You can view and edit details about an individual credit request from this page.

## Steps

1. Review the credit request summary information at the top of the page.

2. Edit the appropriate credit request fields. The following table provides definitions for the credit request fields you can edit.

Field Name | Description
Reason | Select Dropped Call, Poor Connection, Bad Service, General Dissatisfaction, or Other from the dropdown list. Please note that these values will differ due to your system's configuration.
Invoice Comment | Any additional information about the credit that you want to print on the subscriber's bill.
Amount (USD) | The credit amount before taxes that is sent to the authorization center. Please note that the value in parentheses depends on the subscriber's currency.
Status | Select from Approved or Denied.
Internal Comment | Any additional information you want other CSRs to be able to read about this credit.
Accounting Code | The appropriate accounting code for department bill-back purposes, or a code to use if you want to track the credit.
Email Notification | Click the checkbox if you want the subscriber to receive an email about the credit.
Email Address | The subscriber's email address.
Email Text | Any additional information you want the subscriber to have about his/her credit.