# Finding an Account

You can find an account from any MetraCare page. You can search for an account using search criteria such as subscriber name, address, phone number, or company name. The exact search criteria that appears on your user interface depends on how your system was integrated. You can also use MetraCare's Advanced Find feature to narrow your search by selecting multiple search criteria.

In addition, a wildcard feature is available to help you locate a group of subscribers that meet a certain search criteria. The MetraCare wildcard feature applies the standard wildcard rules. For example, use the asterisk (*) at the end of a string to find all subscribers of a certain last name. That is, tor* retrieves all subscribers whose last name begins with "tor." You can also use the asterisk (*) at the beginning or middle of a text string.

## Steps

To find an account from the Find Account tab:

1. Select the search criteria you want to use to find your subscriber(s) from the dropdown list. By default, you can search by User Name, Account ID, First Name, Last Name, Email address, Phone Number or Alias
   .

2. Enter your search term in the text box.

3. Click or press Enter to display your search results.

## What's Next?

Viewing Search Results