# Updating Account Information

You can edit a subscriber's account to update their information in the system. For example, a subscriber may need to change their billing address or may want to select a new billing cycle for their account.

| Note | You cannot change an account's billing cycle if it is subscribed to a Product Offering that contains a billing cycle relative priceable item if the subscription is current or starts in the future. To change this account's billing cycle, you must first unsubscribe the account from the Product Offering causing the problem (the one containing the billing cycle relative priceable item).

## Steps

1. Edit the General Information fields as required. The address information is the subscriber's bill-to address. To add ship-to information, you must update the subscriber's contact information.

2. Edit the Login fields as required. Please note that you cannot edit a subscriber's user name or branded site here. Also, for security reasons, the subscriber's password does not appear in the Password text box. If you leave the Password text box blank, the subscriber's password does not change. The password can be as long as 32 characters and can contain apostrophes. It cannot contain spaces.

3. Edit the Account Information fields. Descriptions of these fields appear in Account Field Details.

4. Click OK.