# Viewing the Application Audit Log

The Application Audit log records the following transactions to the MetraTech Account Manager system:

- creating a CSR or subscriber account

- creating a folder

- issuing a credit

- issuing an additional charge

- moving an account in a corporate hierarchy

- changing a folder's owner

- changing authorization levels

- permission failures (that is, a task fails because the user doesn't have the necessary security level to complete it)

The log can serve as a research point when tracing problems with subscriber accounts. For example, you might want to check the Application Audit log when you notice that one subscriber is receiving numerous credits to their account. You can find the CSR who helped the subscriber and question them for more details regarding the subscriber's credit history.

| Note | You can sort the Application Audit log by column heading. Simply click on the column heading name to sort the transaction list.

The active column is indicated by a triangle that appears next to the heading to indicate that it is the column being sorted on. The small triangle also indicates whether the column is being sorted in ascending or descending order.

Column | Description
Time | The time that the action was executed.
User | The ID of the user performing the action.
Event | The type of action occurring.
Item | The name of the entity that was changed. (The product offering, priceable item, price list, etc.)
Details | Other helpful information about the Item or Event.