# Troubleshooting Cookie Errors

You have just received a cookie error because your browser is set up to not accept cookies. Cookies keep track of your subscriber's information and must be turned on when you work with the MetraTech Account Manager.

## Steps

If you use Internet Explorer 5:

1. Click the Tools menu and choose Internet Options.

2. Click the Security tab.

3. Click the Custom Level. button.

4. Scroll down the list until you see the Cookies section. Go to the item titled "Allow cookies that are stored on your computer" and click the Enable option.

5. Click OK.

If you use Internet Explorer 4:

1. Click the View menu and choose Internet Options.

2. In the Internet Options dialog, click the Advanced tab.

3. Scroll down the list until you see the Security section. A few lines below that will be the Cookies subsection.

4. Click to turn on the prompt before Accepting the Cookies option or the Always accept cookies option.

5. Click OK.

If you use Netscape 4:

1. Click the Edit menu and choose Preferences.

2. In the Preferences dialog, click on Advanced in the Category tree on the left.

3. Click to turn on the Accept all cookies option. You can also check the Warn me before accepting a cookie option, if you want.

4. Click OK.

## See Also

Troubleshooting Javascript Errors