# Generating a New Password

When a subscriber forgets their password, you can have the system generate a new, temporary one. We recommend that the subscriber use the temporary password to log on to the system, and then change the password to one that is easier for them to remember.

## Steps

1. Ensure the account for which you wish to generate the new password is the current account (the current account ID is listed at the top of the Account menu on the left of the screen).

2. Click Gen. Password from the Account menu.

The password is displayed on the screen.

| Note | The temporary password is always a 6 digit, alpha numeric value.

4. Check the E-Mail Notification box if you want to email the new password to the subscriber. (If you're talking with the subscriber on the phone, then you can leave the box unchecked.)

5. Click OK to replace the old password, or Cancel to keep the old password.

The subscriber can now log on to the system, access the interactive bill, and change the temporary password to something easier to remember.