# About Default Rates

If an account logs usage and it has no applicable subscription to cover the charge, the system uses the account's Default Pricelist Rates.

You can set an account's Default Pricelist in the Account Information screen for the account:

In general, MetraNet uses the following order to determine the kind of rates used for a given instance of usage:

Custom Rates > Subscription Rates > Default Pricelist Rates

If you enter Custom Rates, then these rates take precedence over all other rates. If there are no Custom Rates, then the system uses the subscription rates. If an account accumulates usage for a service that are not covered by any of its subscriptions, then the system uses the Default Pricelist Rates.

Default Pricelist rates always use individual account rating (they never use shared counters).

## Example

Peter Bergman is participating in a group subscription to an Executive product offering. His account administrator has set Custom Rates on his subscription.

If Peter Bergman makes a call, he would get the custom rates (custom rates take precedence over his subscription rates).

What if Peter Bergman unsubscribed from the Executive Group Subscription, but then made a call still using MeetingSpace as his conferencing service?

Peter would not be eligible for the Custom Rates, since you set Custom Rates on subscriptions and Peter no longer has the subscription on which his custom rates were set. Additionally, Peter has no subscription that covers his service at this time. Therefore, the third option, Default Pricelist Rates, would apply. Peter would receive the default rates set directly on his account.