� xSeries Servers --- Storage Area Networks
� DS8000/DS4000 Storage Server --- Fiber Channel Technology
� Systems Administration --- Root Cause Analysis
� Analysis/Troubleshooting --- Project Management
� Problem solving -- Fiber Channel Switches (Brocade, McData)---
� IBM eServers Blade Center ---
� Networking --- ServeRaid Technology
� SCSI/Raid/SAS/SATA --- CMVC
� SVC (SAN Volume Controller) --- Data ONTAP
� TPC Totalstorage Productivity Center ---
� McData EFCM --- Brocade Fabric Manager
� EMC Control Center --- DS8000/DS4000 Storage manger
� SVC master Console and CLI --- IBM SDD
� EMC Powerpath --- HP Secure path
� Qlogic SANsurfer --- Emulex HBAnywhere
� HP Storagework --- Brocade SAN Health
� Windows NT, Windows 2000/2003/XP,Linux
SISCO certified Network Associate (CCNA)
Network +
IBM Professional Server Specialist (PSS)
Microsoft Certified Systems Engineer- MCSE
Microsoft Certified Database Administrator- SQL
Novel Certified Associate- CNA
IBM Systems Engineer (Storage Area Network)
Sears Holdings
Troy Michigan
2008-Present
SAN ADMINISTRATOR
Manage and allocate storage on NetApp filers (SAN and NAS)
Configure and Storage provisioning using IBM SAN Volume Controller (SVC).
Administer IBM DS4800, present LUNs to SVC provisioning
Administer IBM DS8300, present volumes to SVC provisioning.
Perforrm Data Migration from HP XP512 to IBM DS8000 using SVC.
Collect and Ananlyse I/O performance data using. TPC (Totalstorage Productivity Center)
Allocate storage on Symmetrix and Clariion (EMC)
Administer EFCM for McData 6140 Directors and multiple Sphereon 4700
Select the right IBM SDD (Subsystem Device Driver) for host-side Multi-pathing.
Upgrade TPC by working with the various IBM Interop Matrices of DS8000, SVC and DS4800.
Migrate from External CIMOM to Internal (DS8000 Embaded) CIMOM.
Participate in a design and new storage selection for an HP Superdome based SQL project.
Swap and upgrade/downgrade 6 SVC nodes, and configure them in an existing SVC cluster.
Migrating SAN attached servers from McData ED5000 legacy directors to supported McData 6140 Directors, and ED1032.
Prepare new DS4800 disk layout for SVC Mdisk provisioning.
McData 6140 code upgrade.
For Phillip Morris Program, Richmond VA 2007 - Present
SAN Administrator
� Administer Seven DS4000 based SANs in 5 geographical Data Centers.
� Administer NetApp Filers.
� Work with Data ONTAP for Filers� Administration.
� Create Aggrigates, Volumes (Traditional, FlexVol, & FlexClone), Qtrees, Quotas�.
� Responsible for daily routine healthcheck of the SAN including documentation, maintenance and upgrades, monitoring performance and capacity of the SAN environment.
� Perform maintenance work on upgrading Firmware, trouble shooting path failures and device failures.
� Analyze logs and fix problems.
� Configure the SAN by installing or upgrading the HBA firmware and drivers and assigning LUNs to the hosts.
� Create, modify, duplicate zones and zone sets, add and remove zones from a zone set, activate a zone set and create planned zone sets on Brocade switches.
� Run periodical Brocade Health, keep statistics.
� Set base line on switches for easy error detection.
Project
� Consolidate 15 windows 2000 X-series servers and their internal storage into 5 virtual servers and a single SAN.
� Migrating data from 15 IBM legacy DASD storages to one IBM DS4000 SAN.
Product Field Engineer/Technical Support Engineer
� Provide Level 3 support on IBM DS400/FAStT storage subsystems to Level 1 and 2 technicians across different geographies areas (United States, Europe, and Asia).
� Currently supporting Fiber channel technology on different Operating systems.
� Customer configuration recreation and problem resolution � end to end solution server to storage and all equipment in-between (i.e. switches, HBA, servers)
� Provide Level 3 External Customer support on DS4000/FAStT Storage Servers.
� Perform Failure Analysis/Root Cause Analysis processes on failed hardware returned from field.
� Level 3 24/7 on call customer support.
� Evaluate DS4000 storage configuration and perform System Health Check.
� Resolve customer critical hardware problems, Minor software problems
� Identify and improve support processes
� Report defects and escalate problems to LSI/Engenio development team.
� Analyze DS4000 and switch logs, traces..etc to troubleshoot Storage Area Networks.
� Critical situation customer support.
� Work at all levels of severity.
� Occasional onsite customer support.
� Execute test, Troubleshoot failures, and review reports on results, Interface with PE & Development to identify and resolve complex technical issues.
� Mentor and Train junior engineers
� Write processes and procedures for DS4000 PFE organization.
� Provide engineering technical support to Marketing, Project teams, and field Personnel.
� Lead Tester
1999-2004 IBM Corporation, RTP NC
. Functional test on RAID controllers, and expansion units (various LSI Logic media Products).
.Installation and configuration of Win2K, 2003, XP, Linux X on X-Series Servers.
. Updating Flash BIOS
.Configuring TCP/IP protocol. Setting up Local Area Network (LAN) and troubleshooting.
. Manufacturing Validation Test(MVT) to validate the compatability of firmware with machines.
. Configuring Network-Attached-Storage NAS and Fibre-Aray-Storage (FastT) controllers and expansion units.
. Setting-up and configuring Server- Storage network on a rack.
. Performing RAID Configuration on SCSI and FIBRE and SATA drives.(RAID 0,1,5).
. Updating Flash BIOS on NAS and SAN X-series servers.
. Installation of O/S on SAN and NAS servers and hardware trouble shooting
. Upgrading Firmware and NVSRAM level on Fiber RAID Controllers.
. Trouble Shooting SCSI and Fiber Array Storage (FastT) and SATA drives using diagnostic tools like, IBM ServRAID, IBM FastT Storage Manager, IBM Management Suite Java (QLogic), Seagate Enterprise Tools and Windows utilities.
. Performing Windows Disk management to create partitions and volumes on logical drives.
trouble shooting LAN networks.
1998-99 HIMU USA Inc Santa Clara, CA
-Network Administrator,
-Installation and Setup NT 4.0 Server.
-Designing a small network (LAN).
-Administering NT 4.0 and trouble shooting.
EDUCATION:
Multiple IBM Engineering training courses on DS4000 SAN
Training course on NetApp Filers. (Data ONTAP Fundamentals.) 2003-Current student-on Masters of International Studies Program NC State University Raleigh NC Some College Coursework Completed- Windows 2000 Advanced Server, Network Infrastructure and SQL Server 6/2001 Wake Technical Community Collage NC-Raleigh Some College Coursework Completed- Novell Administrator 9/2000 Wake Technical Community College NC-Raleigh Associate Degree- Systems Design and Analysis 6/1995 ACP Professional UK-England-London BA Degree in International Relations, 6/1983-Addis Ababa University Ethiopia