The Robustness of Customer Self Service Machines
Presenter: Mr. Winston Hsia
摘要：
Customer Self Service Machine includes ATM, Voice Response System, Internet Server and any machine that allows customers to conduct business activities with an organization without human intervention. Every vendor can and will provide you an impressive list of functions and features of their products. In this session, I would like to discuss the missing pieces: such as what will/should happen when the machine goes down. Who will be the first to know? Are your staffs going to be notified? How soon? For how long? Can your business take the hit? What options do you have?