What's in store for us with the new ITILv3? Here's a summary of what to expect...

• New methods of delivering ITIL will continue to exist in books, CD and online format, but the online subscriptions will offer a variety of exciting value added products and services, such as offerings by Forrester, Gartner and focused services like ITSMnet.
• The former collection of topic-based structure of ITIL has been replaced by a core of practice and a complementary portfolio of supporting titles.
• The former process-based model of ITIL has been replaced with a lifecycle model that contains the processes needed to manage services within a lifecycle stage structure.
• The core practices of the Service Management life stages are then supported by more detailed complementary content specific to industry, stakeholder and practice topics. This makes the library more practical, easier to use and provides guidance specific to various stakeholder viewpoints to help gain further traction in ITSM.
• ITILv3 moves beyond business and IT alignment to the integration and resulting eco system of business and IT.
• ITILv3 has now been enhanced with guidance on strategies for outsourcing, co-sourcing, shared sourcing and guidance on selecting the right model and ow to make the decisions.
• The addition of a state-of-the-art Service Management Knowledge Base that moves us from capturing data into transforming it into wisdom.
• New processes including "Request Fulfillment" and the addition of functions such as Event Management, are now separate from Incident Management and have been built into the incident lifecycle.
• Organizational structures in each practice area have now been included to help readers create solid foundations for Service Management (SM) practices.
• ITIL enhancements also include interactive templates, business cases and procedures for building, assessing and measuring returns on investment (ROI).