Getting Support
If you need support:-
Before you reach for the phone or compose an E-Mail, please make sure you have looked
through this document first. Make sure you look at the Frequently Asked
Questions page- that has useful information. If that doesn't answer it, try looking at
our Web site at http://www.webcompiler.com - that
will have the most up to date Frequently Asked Questions list, the latest version of
WebCompiler, and other useful information.
Also, make sure you have the latest version of WebCompiler. If you've found a problem
it may well already have been found by somebody else and fixed. The latest version, and
revision history listing changes made, is at http://www.webcompiler.com
If you have a question that this document or the Web site doesn't answer, or are
reporting what appears to be a bug then we will be pleased to hear from you. But if it is
a question that is answered in this document then all we will do is point you to the
relevant section, and you will just get an answer a little bit slower. This is not meant
to be awkward, but we try to keep our costs down to allow us to produce this high quality
software at value-for-money prices, and answering support calls is an expensive
undertaking. After all, some of the major software companies either charge for support or
provide it on premium-price phone numbers. We don't want to have to do that.
And we cannot teach you HTML, or answer "how do I make my page look like this"
type questions. There are a huge range of books on HTML. We also can't write
JavaScript/VBScript for you. There are a huge range of JavaScript and VBScript resources
on the Web.
OK, so the answer is not in here, or you've found a bug. What now-
If you have a licensed copy
By E-Mail
You can E-Mail your queries direct to us at [email protected], but please quote
your license details (that appear in the About box of compiled distributables you create)
at the top of the message so it can be separated out and passed on to the correct person
immediately. We try to respond to E-Mail queries from licensed users by return. This is
probably the better choice if you are E-Mail capable as we can be sure the right person is
available to give you the best answer and if needs be send you a fix.
By Phone
You can call your local distributor (details from Help/Order Form), or us directly, but
if you choose to contact us directly please remember we are located in the U.K. so
if it is 10 a.m. where you are it may be the middle of the night in the U.K. and nobody is
going to be here to answer! Our normal office hours are 9.00 a.m. to 5.00 p.m. U.K. time.
Be ready to quote your license details (that appear in the About box of compiled
presentations you create). Also, please don't call off-hours and just leave a message
asking us to call you back - so many people have abused that in the past that we simply
don't any more. Also be aware that the staff there don't necessarily have in depth
knowledge of technical issues and may simply have to take your e-mail address for a
response and pass the question on. In most cases it will be quicker to use E-Mail.
If you have an unlicensed evaluation copy
By Mail
You can write to us at:- Oakley Data Services, WebCompiler Support, Lion Buildings,
Market Place, Uttoxeter, Staffs, ST14 8HZ, United Kingdom, or to your local distributor.
By E-Mail
You can E-Mail us on [email protected]. We often update the FAQ if lots of people
ask similar questions, and then send you that, but if you do have a unique query or have
found a genuine bug we will respond individually.