Quality is influenced by the Marketing function, which evaluates the level of guidance quality the customer wants and for which he is willing to pay.Introduction
Quality can be defined as the degree to which the delivered product has the attributes visualized when the product was conceived.
Quality is influenced by the Marketing function, which evaluates the level of guidance quality the customer wants and for which he is willing to pay. Quality is influenced, to a major degree, by Engineering, which must reduce Marketing's evaluation to exact drawings and specifications. Quality is influenced by Purchasing, which must choose, contract with, and schedule, vendors for parts and material. Quality is influenced by Manufacturing Engineering, in its selection of the jigs, tooling, machines, methods, and processes all of which will vitally affect quality throughout the manufacture of the product. Manufacturing Supervision and Shop Operators have a great deal of influence during the parts making, subassembly, and final assembly. The job of Mechanical Inspection and Functional Testing is necessary to check the product's conformance to specifications. The quality information equipment used in inspection and testing must dovetail closely with the other aspects of the quality system. Shipping and Traffic has its influence on quality - an influence seen in the caliber of packaging and the type of transportation used. And finally, Field Engineering has a major effect on quality in its use-oriented studies of product reliability and maintainability.
