Bibliography

Cortada, James W., TQM for Information Systems Management : Quality Practices for Continuous Improvement, McGraw Hill, New York, 1995.

Ehresman, Terry, Small Business Success through TQM : Practical Methods to Improve your Organization's Performance, Tata McGraw Hill Publications, New Delhi, 1996.

Imai, Masaaki, Kaizen : The Key to Japan's Competitive Success, McGraw Hill, New York, 1986.

Nelson, Charles, TQM and ISO 9000 for Architects and Designers, McGraw Hill, New York, 1996.

Shingo, Shigeo, Revolution in Manufacturing : The SMED System, Productivity Press, Stanford, 1985.

Talawadekar, Shyam, World of Kaizen : A Total Quality for Culture, for Survival, Quality Management Systems, Mumbai, 1996.



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