Name:�� Ross Roberts� (see web page www.geocities.com/ross_af/index.html )

Areas that I would be interested in supporting:

Hardware: Install second hard drives, add a CD-RW or DVD-RW, add more memory (RAM), install a floppy drive,  install Cable or DSL modems, or a router for multiple PC access to the internet.

Operating Systems: I can support Windows XP and Vista including the Outlook Express e-mail program, Internet Explorer, Windows/Microsoft Update

Applications:� Word, Excel, TurboTax, PowerPoint (Intro), Money (Intro), Streets and Trips (Intro), Microsoft Office Update, ZoneAlarm, Ad Aware, Norton Systemworks (including Norton Antivirus), McAfee Antivirus, Winzip (Intro), Zoo Tycoon (Intro) and Spider Solitaire. Arrangements by mutual agreement.

Other:� File management (Windows / applications / email).� Web pages (Intro). Compare and contrast cost and features of online and local PCs before purchase.� Discuss upgrade from current OS to Windows Vista. Transfer of files and settings during upgrade.

Type of Support that I would be willing to provide:

I would be willing to work with any student over the telephone.�       My phone number is 425-746-2685

I would be willing to work  with students using e-mail ([email protected]

I would be willing to go to the student's home as detailed below.� I would also be willing to help anyone who is willing to bring his  or her computer to my home.

When going to a students home:

Specific days or times would  have to be worked out with the person I am assisting and the distance can be proportional to how interesting the problem is.

�I would not expect to be compensated for my time.

Some people have made a contribution to SeniorNet of Puget Sound when they  have received individual assistance and I support this voluntary contribution approach.  If people want to pay by the hour, my SeniorNet rate is $30 / hour.