Northeastern Illinois University August 2017 - Present
Majoring in Business Management with a minor in Psychology
Associates degree in Business with honors
Retail Consultant/Sales Floor Lead August 2016 - Present
Sprint Monitored opening and closing of the store; as well as daily paperwork Supervising other associates to ensure tasks are being completed per daily store goals and quotas Worked with customers upgrading to new phones and answering any questions they may have Making outbound calls to current and former customers to drive traffic into the store Canvasing neighborhood and speaking to local businesses about benefits of business accounts and converting these leads into sales
Store Manager April 2015 - July 2016
Verizon Oversaw scheduling and payroll for employees Made daily outbound calls to customers to drive traffic into store Conducted daily inventory of devices in store along with monthly inventory of accessories Processing upgrades for customers to new phones as well as handling new customers coming to Verizon Monitoring churn of customers in relation to store and being proactive with solving their issues Trained new employees, which included sales reps and store managers Managed multiple stores in district when others store managers went on vacation Received the companies Trailblazer reward in June 2015 for recognition of customer service and beating and exceeding company goals for new employees
Assistant Store Manager May 2009 - April 2015
Garrett Popcorn Shops Facilitated in driving single year sales growth of 25% (setting a new record company wide) to achieve #1 domestic and international sales in 2014 Monitored daily supplies and worked with suppliers to make sure all materials were delivered correctly Managed the store stock levels and made key decisions about the stock level to ensure efficiency Oversaw scheduling and payroll of 50+ employees at O�Hare Terminal 1 and Terminal 3 locations Hired and trained new employees, as well as lowering the turnover rate for the store Conduct daily inspections of both shops, which included equipment and employee procedures to make sure all O�Hare rules and regulations were being followed Analyze and interpreted sales figures and trends to facilitate forward forecast and planning Promoted the company and expanded the brand by communicating with the airport in regards to specials and promotions to ensure cross marketing Ensured the banking at both stores was managed efficiently and any issues were dealt with immediately which included daily deposits and balancing the drawers and safe
I can be reached at any of the following links.
