Rosaria Guagliardo
1308 N.Western Avenue
Park Ridge IL 60068
Cell: (630)306-9411
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Objective

Seeking opportunity for advancement in banking as a Manager to provide superior customer service, manage day to day operations, and demonstrate effective leadership


Work Experience

Relationship Banker/Bank of America / Morton Grove, IL / August 2017 – Present
Sales and Service Specialist / Bank of America/ Skokie, IL / August 2015 – August 2017
Personal Banker /Bank of America / DesPlaineslaines, IL / August 2008 – August 2015
Bank Assistant Manager / LaSalle Bank / Chicago, IL / May 1994 to August 2008
Teller Supervisor / LaSalle Bank / Chicago, IL / November 1988 – May 1994
Teller / LaSalle Bank / Chicago, IL / May 1988 – November 1988

Summary of Qualifications

• Over 31 years of Banking and Customer Service Experinece
• Handling and processing customer's transactions accurately
• ATM Balancing
• Balancing End of Day teller work to ensure transactions are processed accurate
• Help customers open and manage their bank accounts
• Recommend banking products to perspective and current customers based on their needs
• Help customers resolve any banking issues
• Conduct monthly regulatory questions with associates
• Direct Morning Business Brief to inform the team of the daily expectations
• Reinforce operational excellence with the team

Summary of Specialized Skills

• Motivated, self driven, and goal oriented employee
• Work well individually and as a team
• Learn quickly and adapt to changes
• Able to lead and motivate other team members
• Excellent communications skills
• Bilingual; English/Italian, oral and written
• Understand Spanish
• Certified Public Notary

Accomplishments

• Received awards of excellence
• Ranked the highest in the Market for performance
• Consistantly receiving positive customer feedback
• Help increase sales

Education

Bachelor’s in Business Management (Expected to graduate in May 2021)
Northeastern Illinois University, Chicago, IL
Associates of liberal Arts – May 2015
Oakton Community College, Des Plaines, IL
Phi Theta Kappa Honors Society

Technical Skills

Excel,Word, PowerPoint,Tablau and CMC to track sales and customer's information

Professional Membership and Organizational Affiliations

• Volunteer for United Way campaign
• Volunteer for the Bank of America Marathon
• Volunteer to help distribute food and clothes to the homeless

Bucket List

  • Visit Italy
  • Visit Spain
  • Visit Hawaii
  • Go to Ireland
Short Term Goals Long Term Goals Hobbies and Interest
Graduate from NEIU by May 2021 Get certified in Microsoft Office Gardening
Seek Career Advancement in Business Management Become a CEO of a company Spending time with family

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Created by: Rosaria Guagliardo - Last Updated June 15, 2019