observe
Be observant
Cleaning Lady.
During my second month of college, our professor gave us a pop quiz. I was a
conscientious student and had breezed through the questions until I read the
last one:
"What is the first name of the woman who cleans the school?"
Surely this was some kind of joke. I had seen the cleaning woman several
times. She was tall, dark-haired and in her 50s, but how would I know her
name? I handed in my paper, leaving the last question blank. Just before
class ended, one student asked if the last question would count toward our
quiz grade.
"Absolutely," said the professor. "In your careers, you will meet many
people. All are significant. They deserve your attention and care, even if
all you do is smile and say "hello".
I've never forgotten that lesson. I also learned her name was Dorothy.
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