The purpose of this questionnaire is to examine the attitudinal and behavioral loyalty

on computer usage in the Design Industry.

I would be very grateful if you would take a few moments to complete and return the form.

If you have any queries about the questionnaire in general, then please do not hesitate to contact me on (07956 374 375) or by e-mail: [email protected]

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1. Which operating system do you currently use within your organization?

    Windows             95      98     NT4     2000      Select most applicable

    Unix / Linux              

    Mac OS                    

    Other                        

 

2. Which Computer manufacturer do you buy from most?

   Apple Macintosh       Dell      Dan      Gateway      HP      Custom Built       Others 

 

3. Approximately how many Computers are there in your organization?

    Apple Macintosh           

    MS Windows                

    Others (Unix / Linux)     

 

4. Which Computer System is your company currently most use for DESIGN and Print:

    Apple Macintosh        %               MS Windows:        %              Others:       

 

 

In this part of the questionnaire, you will find various statements referring to possible values and attitudes concerning why do your company currently chose the computer system (either Apple Macintosh or Windows) for Design and Print.

Please state how far you agree or disagree with each statement. Use the rating scale shown on the right-hand side of each statement, CLICK the number that best expresses your opinion (where ‘1’ = Strongly disagree, ‘5’ = Strongly agree, and the numbers ‘2’, ‘3’, & ‘4’ reflect intermediate levels of disagreement or agreement.)

For items that are not applicable, use: NA

      1 2 3 4 5   NA
1. I use Mac for designing Graphic works for my clients strongly disagree strongly agree
2. I use Windows PC to designing Graphic works for my clients strongly disagree strongly agree
3. I like Macintosh so much because it is more reliable and stable strongly disagree strongly agree
4. I like Windows so much because it is more reliable and stable strongly disagree strongly agree
5. I very satisfied about the performance of my Mac strongly disagree strongly agree
6. Macintosh is simpler to use than Windows system  strongly disagree strongly agree
7. I can effectively complete my work using Mac  strongly disagree strongly agree
8. I am able to complete my work quickly using Windows PC  strongly disagree strongly agree
9. I feel comfortable using Mac  strongly disagree strongly agree
10. I feel comfortable using Windows strongly disagree strongly agree
11. It was easy to learn to use Mac  strongly disagree strongly agree
12. I believe Mac is faster than Windows  strongly disagree strongly agree
13. My computer gives error messages that clearly tell me how to fix problems  strongly disagree strongly agree
14. Whenever my computer crashes, I can easily recover it  strongly disagree strongly agree
15. Whenever my computer crashes, I can quickly recover it  strongly disagree strongly agree
16. The design and style of my computer is important to me as a designer  strongly disagree strongly agree
17. My computer  is very stable  strongly disagree strongly agree
18. My computer is effective in helping me complete my job from Design to Print  strongly disagree strongly agree
19. My computer's speed is very important to me  strongly disagree strongly agree
20. Windows PC crashes more often than Mac  strongly disagree strongly agree
21. My Operation System is well designed strongly disagree strongly agree
22. I am willing to try Windows PC in the future strongly disagree strongly agree
23. I am willing to Switch to Windows PC in the future strongly disagree strongly agree
24. Switching cost is a major factor why I am not changed my computer strongly disagree strongly agree
25. Price for new computer is more important than reliability  strongly disagree strongly agree
26. Reliability and stability are the main factors why I stay with my system  strongly disagree strongly agree
27. My computer looks different to other Windows PC  strongly disagree strongly agree
28. I will buy Mac again in future  strongly disagree strongly agree
29. I will recommend other people in future about my Mac  strongly disagree strongly agree
30. Overall, I very satisfied with this system  strongly disagree strongly agree
      1 2 3 4 5   NA

List the most negative aspect(s) about your current computer:

List the most positive aspect(s) about your current computer:

 

Additional comments on why you use the same system are welcome:

Now, please tell me a little about yourself:

Name

Job Title

Company

Address 1

Address 2

Postcode

E-mail

Tel

FAX

 

 

Thank you very much for your time and effort to complete this questionnaire, your effort will definitely help my research on my dissertation.

 Please tick here if you are interested on the findings, I can send the result through email to you.

 

             

 


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