|
Author |
Year |
Article |
Description |
Relation to main article |
|
M. Treacy and F. Wiersema |
1995 |
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market |
A breakthrough approach to strategy that will revolutionize how we think about customers, competition, markets, even the fundamental structure of our business |
Focus company on what it does best by choosing one of three value disciplines: operating excellence, market leader or customer intimate. |
|
F.Wiersema |
1996 |
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together |
Customer Intimacy is immediately accessible to anyone with managerial or administrative corporate responsibilities for developing and maintaining a customer base. |
Provide detailed plans for companies to create the mutually beneficial detailed plans to achieve a successful vendor-customer relationship in today's business world. |
|
M. Fowler |
2000 |
Resources to Slim Down Your Software Process |
New methodologies have appeared to attempt the compromise between no process and too much process. Extreme Programming (XP) is the most popular one. |
XP introduces 4 values: communication, feedback, simplicity and courage and builds to a dozen software practices. |
|
R. van Solingen and E. Berghout |
1999 |
The Goal/Question/Metric Method: A Practical Guide for Quality Improvement of Software Development |
GQM focuses on specifying metrics towards explicitly stated purposes for specific industrial projects. |
The de-facto standard for measurement of software practices. |
|
R. Park, W. Goethert, and W. Florac |
1996 |
Goal-Driven Software Measurement—A Guidebook |
Goal-driven measurements are traceable back to business goals, so that data collection efforts are better able to stay focused on their intended objectives. |
Help identify, select, define, and implement software measures to support business goals. |
Relation of The Ideas to Lab Project
Currently, I work in a small team on software project entitled Computerized Warehouse System. Visit the website: http://www.geocities.com/dal207. The main task of the system is to manage goods movement in the warehouse. The software system is equipped with security option and scheduling manager to inform user of stock location and space availability.
The strategy previously oriented was the excellence in the operational performance. Efforts have been done to minimize the software modules complexity, reduce the cost, and also to optimize the programmer productivity. But, this strategy was not effective for the given project time and the client requirements.
After reading the article, we realized that different approach of measure could be taken to suit our goals better. We revised our strategy objectives and attempted to tailor its measurement practices. The final decision taken was to apply the customer intimacy approach. This subsequently changed our work management. Meetings and discussions with client were frequently conducted to refine the software requirements and to get to know better what our client really desires.