Body: 1. Select Non-Service call then EXG for DPS type
2. Reason code must be correct. Avoid generic reason codes such as 
"customer dissatisfied with unit",etc...
3.On the Parts-To-Order screen, tag (place a 1 next to quantity) only 
on The base (1st component listed)4. Do NOT enter any  
items on the Items-To-Order screen except the 
airbill. 0797C for USED and 310-0173 for NEW systems within 30 days.
5. Select New or Used part status
6. Dell internal comments must contain the following:
    A) a description of the current problem with the system, as well as 
any troubleshooting done.
    B) VPAC
7. Then give the DPS number to your coach for approval. Stating in the 
comments that your coach has approved it will not work.
 

 Back To Home Page