INTERNET REFERENCE SERVICES: A Select
Bibliography
Mohamed Taher
Suggestions/comments:
[email protected]
1. Real-Time Reference Interview (Synchronous
Environments)
Abels, Eileen and Liebscher, P (1998), “A New Challenge for Intermediary-Client
Communication: The Electronic Network”, Reference
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Abels, E.
G. and Liebscher, P (1994). “Intermediary-client Communication: Provision of
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Annual Conference on Integrated Online Library Systems. (Medford, NJ:
Learned Information, Inc). Pp 1-7
Ammentorp, Steen (2001, May 30 – June 1), “Ask a Librarian: Web-Based Reference Question Services: A
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Archer, S. B. and
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Barcellos, Silvia (2000, October 16-17),
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Henderson, T. A
(1994), “MOOving Towards a Virtual Reference Service,” The Reference
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Janes,
J., D. Carter, A. Lagace, M. McLennen, S. Simcox (1999). Establishing Online
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Lagace, N., & McClennen, M. (1998), “Questions and
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Lankes,
R. D (1998), “ TheVirtual Reference Desk: Building Human Expertise into
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Lessick, S., K.
Kjaer, and Clancy, S (1997), “Interactive Reference Service (IRS) at UC Irvine:
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McGeachin, R (1999), "Videoconferencing and Remote Application
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51-60.
McGlamery, Susan and Steve Coffman (2000), "Moving Reference to the
Web." Reference & User Services Quarterly 39 (4): 380-386.
McKiernan, Gerry
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National Information Standards Organization
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Ormes, Sarah (1998, January), "Public Libraries Corner: Ask A
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Pagell, R. A
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Ryer, Mary Ann; Nebeker, Birte (1999), “Implementing an ‘Ask a Librarian’ Electronic Reference Service,” Community & Junior College Libraries, 9 (1): 21-34. [Online]. Abstract Available: http://ericir.syr.edu/Eric (2002, March 6)
Schneider, Karen G. (2000,
November), “The Distributed Librarian: Live, Online, Real-Time Reference (The
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Stahl, J. R (1998),
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2. Non-Real Time Reference Interview (Asynchronous
Environments)
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Anderson, C
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3. Reference Interview, Generalia
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Bennett, B. A
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(2002, March 6)
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Is It Essential in the Provision of Public Library Reference Service?
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March 6)
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(1999), "'In Your Face' Reference Service." Library Journal.
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Lockely
, Lucy (2001). Paraprofessional Training: The
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6)
Middleton, Michael (2000,
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in Capitalising on Knowledge: The Information Profession in the 21st
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Carter (1999, Summer),
"Application of the cognitive Interview by the Reference
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Services Quarterly. 38 (i4): 389 (7)
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RQ, 220-224.
Nardi, Bonnie A. and Vicki L. O'Day (1998, October),
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Nichols, Mary Ellen (1993). Patron Survey of User Satisfaction with Library
Services: Relationship between Librarian Behaviors during the Reference
Interview and User Satisfaction. M.L.S. Research Paper, (Kent State
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OCLC: Reference Interview: The key to the reference
process. [Online].
Available: http://www.olc.org/ore/2interview.htm (2002, March 6)
OCLC. The Six Pieces of Evidence: What
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Oder, Norman. (2001,
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Online Northwest
2000: Resources. (January 3, 2002). Web-based
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Reference Interview. [Online]. Available:
http://web.utk.edu/~wrobinso/590ref_interview.html (2002, March 6) (Because of
the similarity between the reference and the reader advisory interviews, it is
useful to begin discussion of the reader advisory interview by reviewing some
of the basic aspects of the reference interview. Note too that reader advisory
work may be done in the reference department)
Reference Interview: Finding out what the patron
needs. [Online]. Available: http://www.sjvls.lib.ca.us/sjvls/corr/ref/CCREF.HTM (2002, March 6) (The reference
interview is a formal term for the mutual exchange of questioning and answering
we all experience when we are working with a person who has come into the
library). (2002, March 6)
Reference Interview Resources. [Online]. Available:
http://www.librarysupportstaff.com/reftrain.html#interview (2002, March 6)
Richardson, J., J. Fletcher, et al. (2000).
"AskA" Electronic Reference: strategies for creating effective query
services. AusWeb2K, The Sixth Australisan World Wide Web Conference, Cairns.
http://ausweb.scu.edu.au/aw2k/papers/richardson/paper.html (2002, March 6)
Ross, Catherine (2002). Conducting the Reference
Interview: A How to Do It Manual for Librarians. (New York, Neal Schuman).
Ross, Catherine Sheldrick and Nilsen, Kirsti (2000), “Has the Internet Changed Anything in Reference? The Library Visit Study, Phase 2” Reference & User Services Quarterly. 40:2,
Roysdon, C and Elliott, L. L., (1998, Fall): “Electronic Integration of Library Services
Through a Campuswide Network,” RQ 28:
82-93.
Schneider, Karen G. (2000, January), “My patron wrote
me a letter: The joy of e-mail reference,” American
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Schilling-Eccles, Katherine, and Joseph J.
Harzbecker, Jr. (1998, Winter), “The use of electronic mail at the reference
desk: Impact of a computer mediated communication technology on
librarian-client interactions,” Medical
Reference Services Quarterly, 17(4), 17-27..
Sloan, Bernie
(1997, December 16). Service Perspectives for the Digital Library: Remote
Reference Services. http://www.lis.uiuc.edu/~b-sloan/e-ref.html (2002, March 6)
Sloan, Bernie (2001, October 12). The Reference
Interview in the Digital Library: A Bibliography. [Online]. Available:
http://www.lis.uiuc.edu/~b-sloan/interview.htm (2002, March 6)
(I am in the process of compiling a
bibliography on the reference interview in the context of digital reference
services. At present I am including every item I run across, some of which I
haven’t yet reviewed, i.e., I am in the process of seeing what’s out there.
Some entries deal with the digital reference interview specifically, and some
treat the issue relatively substantively, even though it's not the major focus
of the article.)
Sloan, Bernie (2002, March 13). Digital Reference
Services: A Bibliography.
[Online]. Available: http://alexia.lis.uiuc.edu/~b-sloan/digiref.html
(2002, March 6)
Smith, Karin
(1999, September 6), “Delivering reference services to users outside the
library,” in 1999 & Beyond: Partnerships & Paradigms (Program of the
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Information Association Conference). [Online]. Available:
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Smith, LL (1991), “Evaluating the Reference Interview: A
Theoretical Discussion of the Desirability and Achievability of Evaluation. RQ, 31(1): 75-81. (This article reviews
the reference interview evaluation literature and determines whether accurate
evaluation methods are feasible).
Staley, Laura (1998, Summer), “E-mail reference:
Experiences at City University,” PNLA
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(2002, March 6)
Still, Julie, and Frank Campbell (1993), “Librarian
in a box: The use of electronic mail for reference,” Reference Services Review 21 (1): 15-18.
Summers, Robin (1998, Spring), “Meeting Education Information Needs Through Digital Reference,” Art Documentation, 17(1): 3-4+
Tennant, Roy
(1999, June 15), "Of Human and Humane Assistance." Library Journal
124: 30, 34.
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