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Order Value |
Charge |
| Up to £9.99 | £3.00 |
| £10 to £24.99 | £6.00 |
| £25 to £74.99 | £6.00 |
| £75 to £149.99 | £10.00 |
| £150+ | £15.00 |
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged or faulty, please enter/send your complaint via our website or by e-mail to [email protected].
We will instruct you accordingly of the procedures to follow depending upon the exact nature of the complaint.
Cancellations
We will accept a cancellation of order up to the point of shipping (full refund given) or within 7 days of its receipt (Please note that a 20% or £15 handling charge - whichever is higher, will be levied)
Your product must be returned to us (you must bear the costs) complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box.
You will receive a full refund (less handling charge) once we receive the goods back into our possession. This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
This Website
We and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
General
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.